Broadvoice Launches New Global Partner Program
Broadvoice, a prominent player in customer experience technology, has just initiated its Global Partner Program. This exciting launch is part of their efforts to educate partners, distributors, and users about their industry-leading solutions, particularly the award-winning AI-powered contact center platform known as GoContact.
Kickoff of the 2025 CX World Tour
The Global Partner Program coincides with Broadvoice's 2025 CX World Tour. This tour is set to begin in Florida cities and will subsequently traverse metropolitan areas such as Atlanta, Dallas, Chicago, New York, Los Angeles, and many others throughout the early part of the year. This event series enables attendees to experience Broadvoice’s cutting-edge technology firsthand.
Individualized Partner Support
Underlining their commitment to partners, Broadvoice has structured this program to include a dedicated channel team and comprehensive marketing resources. Partners will benefit from up-to-date training, assistance in market strategies, and co-selling opportunities. This unique support system is a pivotal resource aimed at ensuring their partners can successfully navigate the competitive landscape.
Event Highlights
The tour will feature several engaging events, designed to showcase what makes Broadvoice a leader in the field. Live demonstrations of GoContact will allow attendees to observe the platform's impact on improving service levels and operational efficiencies, which are crucial for driving revenue growth.
Interactive Workshops and Leadership Panels
Workshops focused on optimizing technology and customer experiences will be provided, offering real value and ROI for clients. Additionally, thought leadership panels will feature industry experts discussing trends and best practices in customer experience innovation, including the effective use of AI in personalizing interactions and the strategic deployment of analytics.
The Global Partner Program also promises networking opportunities, facilitating meaningful connections among partners and industry leaders. This fosters collaboration, knowledge sharing, and partnership growth.
Continuous Support Beyond Onboarding
Broadvoice has set itself apart through the Broadvoice Success Program, ensuring that all customers, regardless of their size, receive tailored assistance during their onboarding phase. This includes the assignment of an orientation specialist to guide them through setup and maximize their understanding of the platform. Such dedicated support results in higher customer satisfaction levels and retention, which are essential for generating recurring revenue for Broadvoice partners.
Jim Murphy, CEO of Broadvoice, emphasizes that with the support provided, it has never been easier for partners to grow their businesses. With robust resources and a commitment to excellence in customer care, the path to scaling in the telecommunications sector is now more straightforward. Broadvoice remains focused on equipping their partners with the necessary tools and support to thrive.
About Broadvoice
Broadvoice stands out in the market by offering cloud communication solutions tailored for mid-sized businesses. They provide enterprise-class features as managed services, showcasing the benefits of their unified communications and omnichannel contact center solutions. Built on proprietary technology platforms, Broadvoice takes pride in its outstanding installation and customer care services. As a testament to their success, their network spans across four continents, making them a key player in facilitating global collaboration and commerce.
Frequently Asked Questions
What is the purpose of the Global Partner Program?
The program is designed to support partners with resources, training, and tools to enhance their capabilities in a fast-paced market.
Where will the 2025 CX World Tour take place?
The tour will kick off in Tampa and Miami, with subsequent stops in various major cities including Dallas, Chicago, and New York.
What does the Broadvoice Success Program offer?
This program provides personalized onboarding assistance to ensure customers fully utilize the platform's features.
How does GoContact improve service levels?
GoContact leverages AI to enhance operational efficiency, ensuring better service delivery and transformational customer experiences.
Can partners expect ongoing support from Broadvoice?
Yes, Broadvoice provides continuous training and marketing support, along with incentives to help partners grow their businesses effectively.
