Brückner Partners with Secomea for Remote Services Improvement
Brückner Servtec, a leading name in technical solutions and digital services for the plastic and packaging sector, has entered into a strategic partnership with Secomea. The goal of this collaboration is to enhance remote access capabilities and fortify cybersecurity measures across its global operations. This decision underscores Brückner's commitment to providing high-quality service and improving operational efficiency.
Enhancing Remote Access and Security
As the demand for efficient remote diagnostics and machine support continues to rise, Brückner Servtec recognized the necessity for a solution that could integrate seamlessly with its existing systems while maintaining robust security protocols. After careful consideration and evaluation of different providers, Brückner chose Secomea. The selection was driven by Secomea's ability to effectively integrate with Azure B2C, its provision of direct tunnel access from the ticketing system, and its secure, scalable remote access solutions.
Statements from Leadership
“At Brückner, we are dedicated to continuously improving our service capabilities and providing the most secure and efficient solutions to our customers,” said Sebastian Lange, CEO of Brückner Servtec. “Secomea impressed us with its deep integration capabilities, security infrastructure in important regions, and a flexible pricing model tailored to our needs. This partnership will empower us to refine our remote service processes while enhancing customer satisfaction.”
Collaborative Implementation Process
The implementation of these enhancements is already in progress, characterized by close collaboration between Brückner's internal teams and Secomea's solution architects. Their combined efforts ensure that technical requirements are comprehensively addressed, despite the intricacies involved in data transfer. The deployment is designed to align perfectly with Brückner Servtec's specific operational requirements.
“Our customers need us to deliver the best-in-class service,” added Maria-Sofie Heitauer, Project Manager of Digitalization at Brückner Servtec. “With Secomea’s solution, we are adopting a proactive stance in enhancing our remote support for our Digital platform, Brückner ONE, while also strengthening cybersecurity in an increasingly digital industrial landscape.”
The Commitment to Innovation
This strategic partnership clearly reveals Brückner's commitment to using advanced technology to spur innovation and better serve customers globally. The move not only reflects Brückner's dedication to improving service quality but also reinforces their adaptability in a fast-evolving technological environment.
About Brückner Servtec
Brückner Servtec stands out as the trusted service partner for the entire lifecycle of film stretching lines. The company provides a comprehensive array of service and upgrade solutions to meet the diverse needs of film stretching lines across various types.
About Secomea
Secomea is recognized as a pioneer in secure remote access solutions, aiding industrial organizations in managing operations both efficiently and securely. With a trusted reputation among machine builders and manufacturers, Secomea assures seamless and protected connectivity, as well as scalable solutions.
Frequently Asked Questions
What does the partnership between Brückner and Secomea involve?
The partnership focuses on enhancing remote access capabilities and improving cybersecurity measures for Brückner Servtec's operations.
Why did Brückner choose Secomea?
Brückner selected Secomea due to its excellent integration capabilities, security infrastructure, and a flexible pricing model that meets Brückner's needs.
How is the implementation of the partnership progressing?
The implementation is currently underway, facilitated by a collaboration between Brückner's internal teams and Secomea's solution architects.
What are Brückner's goals regarding service improvement?
Brückner aims to continuously enhance service capabilities and ensure efficient, secure solutions for its customers.
What services does Brückner Servtec provide?
Brückner Servtec offers a range of service and upgrade solutions designed to support the lifecycle of film stretching lines.
