Transforming Customer Experiences Across Industries
BMC, a top software solutions provider, is focused on improving customer experiences across various sectors like healthcare, financial services, and energy. Utilizing data-driven insights and automation, BMC aids organizations in streamlining their operations, ultimately enhancing the lives of their patients and members.
Benefits Realized by Key Partners
Notable organizations, including Northumbria NHS Foundation Trust and Nationwide Building Society, have experienced significant benefits from BMC's initiatives. By adopting BMC solutions, these partners are optimizing their IT processes, leading to cost savings and better service delivery.
Improving Healthcare with Data-Driven Insights
Northumbria NHS, one of the largest healthcare providers in the U.K., understands the critical nature of efficient patient care. With around 12,000 staff caring for about half a million people, their goal is to digitize processes for a better patient experience.
Through the implementation of BMC Helix, Northumbria NHS has transitioned to a completely paperless system, achieving an impressive 90% improvement in service level agreements (SLAs). This transformation has also driven a remarkable 400% increase in the use of their Digital Workplace platform, showcasing the benefits of a smooth user experience.
Exceeding Regulatory Standards in Finance
Nationwide Building Society, the largest building society globally with 16 million members, decided to enhance its operational efficiency by implementing BMC Helix Capacity Optimization. This strategic shift has allowed Nationwide to accurately forecast and manage its IT capacity.
Thanks to BMC's solutions, Nationwide managed to comply with regulatory standards six months early and drastically cut IT requests by a staggering 94%. These results illustrate the significant role data analysis can play in the financial sector.
Automating Energy Solutions with Control-M
EDP, a leading energy company on a global scale, has utilized BMC's Control-M to revolutionize its invoicing processes. This platform automates and standardizes the invoice creation and distribution processes, benefiting millions of customers around the world.
The introduction of Control-M has helped EDP reduce application workflow incidents by 46%, improving efficiency while effectively managing over nine million customers.
Commitment to Business Optimization
Every organization partnering with BMC demonstrates a dedication to using technology for advancement. BMC equips its partners to streamline operations and enhance decision-making through integrated solutions aimed at fostering business growth and customer satisfaction.
About BMC
BMC is at the forefront of delivering innovative solutions that help organizations reach their full potential. With a globally recognized portfolio, BMC enables businesses to connect people, systems, and data, providing a competitive edge in an ever-changing market landscape.
Frequently Asked Questions
What industries does BMC serve?
BMC serves various industries, including healthcare, financial services, and energy, with a focus on enhancing operational efficiency and improving customer experiences.
How has BMC impacted NHS Northumbria?
By utilizing BMC Helix, NHS Northumbria has realized substantial efficiencies, such as a 90% improvement in paperless SLAs and a 400% boost in the adoption of their Digital Workplace platform.
What solutions did Nationwide utilize?
Nationwide Building Society employed BMC Helix Capacity Optimization, which enabled them to meet regulatory requirements ahead of schedule and optimize their IT request management.
How does Control-M benefit EDP?
Control-M automates the invoicing process for EDP, significantly decreasing execution incidents and ensuring timely invoice generation for its vast customer base.
What is BMC's mission?
BMC's mission is to empower organizations through solutions that enhance business value and foster innovation, securing sustainable success in a competitive environment.
