Blue Shield of California Wins Prestigious Stevie Award
The Stevie Awards for Sales and Customer Service are recognized globally as a benchmark for excellence in customer service.
Blue Shield of California has been honored with the esteemed Bronze Award for Customer Service Employer of the Year, recognizing the exceptional performance and dedication of its 800-person Customer Experience team. This team handles an impressive 4.5 million calls annually, providing vital support to members during key moments in their healthcare journey.
Commitment to Customer Satisfaction
As a proud member of the Blue Cross Blue Shield Association, Blue Shield of California collaborates with peers across the country to share best practices in customer service. This teamwork not only elevates the individual company standards but also enhances the overall experience for all members.
Empathy as a Core Value
"At Blue Shield of California, our members are at the center of all we do," stated Millie Virgil, senior vice president, Transformation and Customer Experience. This sentiment underlines the commitment of the customer service team, who serve as the face and voice of the company. Virgil noted, "Their passion and skill in meeting our members' needs with attentive and compassionate service is invaluable."
The Stevie Awards - A Platform for Recognition
The Stevie Awards celebrate the outstanding achievements of professionals in customer service, contact centers, business development, and sales. This accolade is part of a broader array of prestigious awards, including the American Business Awards and the International Business Awards, reinforcing the commitment to recognizing excellence in the business landscape.
The Nonprofit Mission
Blue Shield of California, a nonprofit health plan, focuses on creating a healthcare system that is worthy of their members, families, and friends. In the words of Virgil, "As a nonprofit, our mission is to provide an affordable and sustainable healthcare option while ensuring our customer service team embodies this vision."
About Blue Shield of California
Blue Shield of California is dedicated to offering healthcare solutions that reflect the needs of nearly 6 million members across the state. Headquartered in Oakland and established in 1939, the company has grown to employ over 7,500 individuals and generate more than $25 billion in annual revenue. Their commitment transcends business; in the last three years alone, they have contributed over $60 million to the Blue Shield of California Foundation, making a significant impact on local communities.
Staying Updated
For the latest updates and news from Blue Shield of California, one can visit news.blueshieldca.com. The organization encourages individuals to stay connected through their social media platforms on LinkedIn and Facebook.
Frequently Asked Questions
What is the Stevie Award?
The Stevie Award recognizes exceptional achievements in various fields, including customer service and sales.
How many members does Blue Shield of California serve?
Blue Shield of California serves nearly 6 million members.
What is the mission of Blue Shield of California?
Blue Shield aims to create a healthcare system that is worthy of its members and is sustainably affordable.
How does Blue Shield of California support its community?
Blue Shield has contributed over $60 million to the Blue Shield of California Foundation to support local communities.
What is the role of the Customer Experience team?
The Customer Experience team handles millions of calls annually, providing compassionate support to members during crucial times.
