Beyond ONE Celebrated for Customer Commitment at LEAP 2025
Beyond ONE, a prominent digital service provider in the region, recently garnered great recognition by winning the Outstanding Customer Advocate Award at LEAP 2025 presented by IST Networks and Genesys. This prestigious award underscores Beyond ONE's tireless efforts in optimizing customer experience through innovative digital solutions and customer-centered methodologies.
Commitment to Innovation and Digital Transformation
At the heart of Beyond ONE’s philosophy is a commitment to advancing customer satisfaction through continuous evolution and cutting-edge innovation. The company’s focus on creating seamless and personalized omnichannel experiences empowers businesses to achieve meaningful interactions that foster genuine connections with customers. Beyond ONE's integration of advanced technology into its customer engagement strategies has proven to be essential in strengthening business operations and exceeding customer expectations.
CEO's Vision on Customer Engagement
Yaarob Al Sayegh, CEO of Beyond ONE, emphasized that their partnership with IST and Genesys has been pivotal for the company since its inception in 2015. The shift to Genesys Cloud was a strategic move aimed at enhancing operational reliability and agility to better serve their customers, including major partners such as Virgin Mobile, Friendi Mobile, and Friendi Pay. This shift empowers Beyond ONE to respond to customer needs more effectively, providing tailored solutions while ensuring prompt service interactions.
Seamless Transition with IST Networks
Beyond ONE's collaboration with IST Networks has been essential in executing a smooth transition to the Genesys Cloud. This partnership guarantees that their business goals align efficiently with strategic implementations while optimizing workflows. As a result, Beyond ONE has been able to enhance its operational efficiency and strengthen customer engagement through improved service delivery.
Igniting Customer Relationships through Advanced Solutions
Recognizing the significance of customer experience, Beyond ONE has embraced a comprehensive approach that consolidates all customer interactions into a single omnichannel platform. This method guarantees a consistent and contextual interaction across various communication channels. By employing intelligent routing mechanisms, customer queries are directed to the appropriate agents, significantly reducing wait times and enhancing response accuracy. Furthermore, by integrating self-service capabilities like AI-driven chatbots and IVR, customers can independently address their concerns, thus amplifying satisfaction and optimizing the workloads of service agents.
Insights from IST Networks
According to Zaid Shaban, Country Sales Manager at IST Networks, Beyond ONE's dedication to customer-centric innovation reinforces its stature as a leader in digital customer engagement. The shift to Genesys Cloud has revolutionized how Beyond ONE interfaces with its clientele, facilitating seamless, intelligent, and value-driven experiences that set a new standard in the industry.
About Beyond ONE
Beyond ONE strives to redefine digital service experiences, focusing on personalized digital ecosystems that enhance the quality of life for consumers in emerging markets. The organization places individuals at the forefront of its initiatives, crafting hyper-customized digital experiences that foster inclusivity and connectivity globally. Beyond ONE operates under the auspices of Priora Holding, a private global investment company based in Dubai, and maintains a presence in numerous countries worldwide.
About IST Networks
IST Networks is recognized as a leading Customer Experience (CX) technology systems integrator in the region, offering a wide range of advanced CX solutions. Their portfolio encompasses various services, including Contact Center solutions, Conversational AI, and analytics to bolster customer engagement strategies. IST Networks' commitment to innovation and excellence has earned them multiple accolades within the industry, establishing them as a trusted partner for enhancing customer experiences.
About Genesys
Genesys is a premier organization empowering numerous companies globally to enhance customer loyalty and drive positive business outcomes through providing impactful experiences. Leveraging their AI-Powered Experience Orchestration platform, Genesys fuels over 8,000 organizations across 100 countries by delivering empathetic, personalized customer engagements at scale.
Frequently Asked Questions
What award did Beyond ONE receive at LEAP 2025?
Beyond ONE was honored with the Outstanding Customer Advocate Award by IST Networks and Genesys.
When did Beyond ONE transition to Genesys Cloud?
The transition to Genesys Cloud occurred in 2024 as part of a strategic shift to enhance customer engagement.
Who is Yaarob Al Sayegh?
Yaarob Al Sayegh is the CEO of Beyond ONE, leading the company's customer engagement strategies.
What is IST Networks?
IST Networks is a renowned Customer Experience Technology Systems Integrator providing advanced solutions for enhancing customer experiences.
What benefits does Genesys Cloud offer?
Genesys Cloud provides improved scalability, reliability, and agile responsiveness to evolving customer expectations.
