Ben Hopper Appointed Senior VP at First Horizon Bank
First Horizon Bank is excited to announce the appointment of Ben Hopper as Senior Vice President, leading the Consumer Distribution and ATM Strategy. This significant role highlights the bank's commitment to enhancing customer experiences across its expansive network.
Extensive Industry Experience
Ben Hopper arrives at First Horizon with a remarkable background, amassing over 20 years of experience in retail and consumer banking. His previous roles at USAA, Wells Fargo, and First Horizon have equipped him with a wealth of knowledge on banking strategy and financial center operations.
Leadership Support and Vision
Shaun McDougall, Executive Vice President and Head of Consumer Banking, expressed enthusiasm for Hopper's addition to the executive team. McDougall noted, "We are proud to have Ben on our consumer banking leadership team. His expertise in branch strategy and design, alongside a deep understanding of consumer needs, positions him perfectly as we elevate how we serve clients."
Enhancing Banking Services
Hopper's vision is clear and focused on improving customer interactions. "I am excited to lead consumer distribution and ATM strategy at First Horizon Bank. Our approach is straightforward: to make banking easier for our clients while enhancing efficiency for our associates," he shared.
Strategic Improvement Areas
This transformation involves aligning branches and ATMs with where clients reside and work, ensuring investment in reliability and convenience. Hopper emphasizes the importance of integrating physical and digital channels to provide faster, more personalized services to customers.
Community Engagement
Hopper is dedicated to fostering relationships with communities, aiming to expand access to banking services. His leadership will not only focus on enhancing operational efficiency but also on driving community growth through robust banking solutions.
About First Horizon Bank
First Horizon Corporation, known by its ticker symbol FHN, is a reputable financial institution with approximately $83.2 billion in assets as of a recent reporting date. Based in Memphis, TN, First Horizon Bank operates across 12 states, primarily in the southern U.S. The institution offers a broad range of services including commercial and consumer banking, small business solutions, wealth management, and mortgage lending.
Acknowledged for Excellence
First Horizon has gained recognition in the industry, being listed among the nation's best employers by Fortune and Forbes magazines, and is noted as one of the Top 10 Most Reputable U.S. Banks. The organization’s commitment to clients is evident in its dedication to providing substantial capital and financial counsel.
Frequently Asked Questions
Who is Ben Hopper?
Ben Hopper is the new Senior Vice President at First Horizon Bank, focusing on Consumer Distribution and ATM Strategy.
What is Ben's background?
He has over 20 years of experience in retail and consumer banking, having worked at USAA, Wells Fargo, and First Horizon Bank.
What is the goal of First Horizon Bank with this appointment?
The goal is to enhance customer experience and optimize the bank's physical and ATM networks.
How does First Horizon Bank plan to improve customer service?
The bank aims to align its branch and ATM locations with client demographics and enhance service integration between physical and digital platforms.
What are First Horizon's core services?
First Horizon offers various services including commercial, private banking, consumer, small business, and wealth management services.
