Authenticom Group's Strategic Acquisition of iSKY's Automotive Division
Today, Authenticom Group of Companies has made headlines with its strategic move to acquire the automotive experience division of iSKY from ibex. This acquisition includes the innovative RefleCX™ platform, a key asset in enhancing Authenticom's customer experience (CX) capabilities within the automotive sector.
This significant step is part of Authenticom's vision to provide comprehensive data and connectivity solutions that redefine customer engagement in the automotive industry. iSKY has built a reputation as a vital partner for leading automotive brands, offering solutions that drive customer loyalty and satisfaction. Through its state-of-the-art RefleCX platform, iSKY enables Original Equipment Manufacturers (OEMs) and dealerships to access real-time customer feedback, translating insights into actionable improvements.
With this acquisition, Authenticom Group strengthens its position as a full-stack CX and connectivity platform. The integration of these advanced feedback and engagement technologies will allow Authenticom to unify and enhance customer interactions across various platforms. By combining its robust data management capabilities with effective customer experience strategies, Authenticom is set to revolutionize how automotive brands connect with their customers.
Jason Tryfon, Global CEO of Authenticom Group, expressed the impact of this acquisition. He noted, "The onboarding of iSKY's Automotive Experience Division, especially the RefleCX platform, marks a pivotal evolution for Authenticom Group. By merging data management with CX, we are not just expanding our services but transforming the entire automotive customer experience landscape. Our goal is to convert raw data into real-time insights that foster more engaging and predictive customer interactions. This is how we envision the future of the industry."
In a statement, Bob Dechant, CEO of ibex, acknowledged the strategic shift for his company toward AI-driven customer experience solutions. He remarked, "This transition allows ibex to focus on innovative technology investments that enhance how brands engage with customers. We are proud of what iSKY has achieved, and we are confident that the RefleCX platform will continue to flourish under Authenticom's guidance."
About Authenticom Group of Companies
The Authenticom Group is well-known for pioneering transformations in the automotive data ecosystem. By leveraging their platforms, Authenticom and its subsidiary Motive Retail provide security and vendor-neutral solutions that enchance connectivity between dealerships, OEMs, and technology providers on a global scale.
With their DealerVault® platform, Authenticom delivers unparalleled control, transparency, and efficiency in data sharing, boasting a client base of over 12,500 dealerships and managing millions of records each day.
Meanwhile, Motive Retail takes a front seat in the digital revolution of automotive retail through its Motive Integrator eXchange (MIX®) platform. This system optimizes API connectivity among OEMs, Dealer Management Systems (DMS), and numerous third-party vendors, facilitating more than 50 million API interactions monthly.
Together, these platforms form a bedrock of trust and innovation within the automotive industry, promoting growth and the secure exchange of data on a large scale.
About ibex
ibex provides leading-edge customer experience solutions, dedicated to helping globally recognized brands engage and retain customers effectively. Known for its synergy of AI technology, digital marketing expertise, and operational excellence, ibex seeks to foster seamless and engaging customer journeys across various sectors.
Even after the sale of iSKY's Automotive Experience Division, ibex is committed to enhancing its AI-driven solutions for broader enterprise applications. They operate over 30 delivery centers and employ a workforce of more than 33,000, managing around 175 million customer interactions each year.
ibex focuses on revolutionizing customer engagement by marrying AI precision with genuine human interaction. Interested individuals can explore more about ibex and connect with them on their official website.
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Director of Demand Generation
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Frequently Asked Questions
What is the significance of the acquisition for Authenticom?
This acquisition enhances Authenticom's capabilities in the automotive sector, providing advanced CX solutions that leverage data for better customer engagement.
How does the RefleCX platform benefit automotive brands?
The RefleCX platform enables OEMs and dealers to capture real-time customer feedback, leading to measurable improvements and increased loyalty.
What are the goals of Authenticom Group following this purchase?
Authenticom aims to integrate data management with CX strategies to create a full-stack connectivity platform revolutionizing customer engagement in automotive.
What is ibex's focus moving forward after this division sale?
ibex will concentrate on developing AI-driven CX solutions and expanding its technological investments to enhance client engagement techniques.
How many transactions does Motive Retail handle monthly?
Motive Retail processes over 50 million API transactions each month, ensuring reliable and efficient connectivity across platforms.
