Aucera Shines with Awards for Customer-Centric Innovations
Recognition Highlights Aucera's Commitment to Human-Centered Service and Technology
Aucera has been recognized with five Stevie® Awards, celebrating the company's leadership in customer experience, innovation, and business process outsourcing excellence. This prestigious honor reaffirms Aucera's reputation as a standout service provider in the industry.
A Commitment to Customer Experience
Among the awards, Aucera secured Gold for "Achievement in Customer Experience" and Bronze in the category of "Contact Center or Customer Service Outsourcing Provider of the Year." These accolades highlight the company's exceptional ability to integrate advanced technology while maintaining high-touch customer engagement. Collaborating with TouchPoint One enabled Aucera to showcase how AI and workforce intelligence tools enhance efficiency and customer satisfaction without losing the personal touch.
Industry Recognition and Values
Aucera’s innovative approach and commitment to human connections resonate within the industry. One judge from this year's Stevie Awards remarked on Aucera's ability to combine technological advancements with a strong focus on employee and client engagement:
"Aucera embodies an impressive balance between technology and human service. Their commitment to transparency and trust, as well as their focus on employee satisfaction, reveal a unique advantage in the BPO sector."
Aucera's Vision and Future Goals
In expressing pride over these achievements, Casey Kostecka, President at Aucera, stated, "We are immensely proud of these achievements and thankful for the partnerships that drive us to extend the boundaries in customer service and agent performance. This recognition emphasizes our dedication to surpassing industry standards and reshaping how companies empower their customer-facing teams."
The Stevie Awards are renowned in the business community, celebrating organizations that set exemplary standards for customer engagement and operational excellence. This year featured over 2,100 nominations from a wide range of organizations worldwide, with winners chosen by 176 industry professionals across multiple judging panels.
About Aucera
Aucera stands as a leading provider of customer experience outsourcing, leveraging over sixty years of expertise to deliver tailored, cost-effective customer service and acquisition solutions. The company manages millions of omni-channel interactions for a diverse client portfolio across various sectors including insurance, healthcare, energy, financial services, and travel. With its base in Mahwah, Aucera offers customer engagement services from onshore, nearshore, and offshore locations. To learn more about Aucera’s innovative capabilities and diverse customer experience solutions, visit www.Aucera.com.
Frequently Asked Questions
What awards did Aucera recently win?
Aucera won five Stevie® Awards for achievements in customer experience and innovation.
What sets Aucera apart in the BPO industry?
Aucera combines advanced technology with a strong commitment to human-centered service, creating a unique value proposition.
Who is the President of Aucera?
Casey Kostecka is the President of Aucera, leading the company towards innovative customer service solutions.
How does Aucera enhance customer interactions?
Aucera employs AI and workforce intelligence tools to improve efficiency and engagement while preserving the human touch.
Where can I find more information about Aucera?
For more details on Aucera and its services, visit www.Aucera.com.
