Atos Selected for Transformational Services Contract
Atos has been chosen by the Department for Environment, Food and Rural Affairs (DEFRA) to enhance their service desk and end-user services, representing a significant step towards making government services more efficient and sustainable. This five-year contract worth £150 million will allow Atos to streamline operations for DEFRA’s 34,000 staff members across the UK.
Innovations in Service Delivery
The partnership aims to transform existing service infrastructures into a more cohesive and agile service. Atos is known for its commitment to integrating advanced technologies such as artificial intelligence, machine learning, and analytics to boost operational efficiency. By using these technologies, the service desk managed by Atos will significantly improve the user experience for DEFRA's diverse workforce.
Commitment to Sustainability
Atos is also focused on making this service environmentally friendly, positioning DEFRA's service as a leader in sustainability among UK government digital workplaces. By collaborating with various partners, Atos plans to implement practices that include repair and refurbishment of hardware, minimizing packaging for delivery, and donating unused devices to charitable organizations. This commitment not only addresses the immediate needs of DEFRA but also highlights Atos’ larger goal of promoting sustainable practices.
Positive Impact on Employee Experience
Michael Herron, Head of UK & I at Atos Group, expressed enthusiasm about the collaboration, stating that it allows DEFRA’s team to focus on their critical environmental missions. Atos is recognized for delivering top-tier services supported by robust technological solutions that prioritize people, productivity, and the planet.
Recognition in the Industry
Furthermore, Atos has earned significant recognition in the field of digital services, being positioned as a leader by Gartner in the 2024 Magic Quadrant for Outsourced Digital Workplace Services. This is a testament to Atos’ consistent delivery of excellence and innovation in the digital transformation landscape.
About Atos
Atos stands as a global leader in digital transformation, employing approximately 78,000 individuals and generating annual revenues of around €10 billion. With a strong presence in cybersecurity, cloud services, and high-performance computing, Atos provides comprehensive solutions tailored to diverse industries across 68 countries. The company is noted for its pioneering efforts in developing decarbonization services and products, fulfilling its commitment to sustainable digital practices.
Press Contacts
For inquiries, please reach out to:
- Global Contact: Isabelle Grangé | isabelle.grange@atos.net | +33 (0) 6 64 56 74 88
- UK & I Contact: Tessa David | tessa.david.external@atos.net | +44 (0)7947 755 911
Frequently Asked Questions
What is the main purpose of Atos' contract with DEFRA?
The contract aims to transform and enhance the service desk and end-user services for DEFRA, making them more efficient and sustainable.
How much is the contract worth?
The contract is valued at £150 million over a period of five years.
What technologies will Atos implement?
Atos plans to implement advanced technologies such as artificial intelligence, machine learning, and analytics to improve service delivery.
What sustainability practices will Atos adopt?
Atos will focus on repairing and refurbishing hardware, minimizing packaging, and donating unused devices to social enterprises to enhance sustainability.
How has Atos been recognized in the industry?
Atos has been recognized as a leader in the digital workplace services market by Gartner, reflecting its commitment to innovation and excellence.
