ANA Partners with Trip.com for NDC Sale Expansion
All Nippon Airways (ANA) has taken a significant step in expanding its ticket distribution network by partnering with Trip.com, an esteemed global online travel service provider. This partnership, which began on June 24, marks a pivotal change as it broadens from the original market of Japan to a total of twelve global markets.
Overview of the Expansion
This collaboration aims to enhance the booking experience for customers by providing a wealth of options for booking ANA flights through Trip.com. With the integration of the New Distribution Capability (NDC), this initiative allows travelers to access a comprehensive range of fares and vital post-booking services.
Benefits for Customers
The key advantage of this expansion is the convenience it brings to travelers in new markets. Customers booking ANA flights via Trip.com now have the opportunity to utilize the same fares, reservations, and post-booking services that are typically offered through the ANA website. Services such as itinerary changes and refunds will be seamlessly integrated to ensure a smooth customer experience.
Voices from the Leadership
"Having the chance to provide our services to new markets is exciting for us at ANA. The enhanced offerings and services through NDC connectivity allow us to better serve our customers both at home and abroad," said Hironobu Kondo, the Vice President of ANA Global Sales and Distribution, Customer Experience.
Enhancing the Travel Experience
PJ Zhou, the Regional Airline Director for North Asia at Trip.com, expressed enthusiasm for the NDC collaboration: "By leveraging our extensive expertise with NDC technology, we at Trip.com are dedicated to creating a seamless travel experience for our customers. This partnership aims to enhance every aspect of the travel journey, from the booking process to navigating post-booking services."
Understanding NDC (New Distribution Capability)
The NDC is a progressive communication standard conceived by the International Air Transport Association (IATA) designed specifically for the airline industry. This innovative standard revolutionizes the way airlines distribute ticketing information, facilitating a more dynamic and personalized customer offering, surpassing the traditional EDIFACT standard.
About ANA and Its Commitment to Excellence
Founded in 1952, ANA has grown from humble beginnings into Japan's largest airline, recognized globally for its commitment to superior service. The establishment of ANA HOLDINGS Inc. in 2013 marked a new era, where a group of 71 companies offers three distinct brands, including the newly launched AirJapan.
ANA's unrivaled service has earned it the prestigious 5-Star rating from SKYTRAX for twelve consecutive years, making it the only Japanese airline to achieve this honor. Additionally, ANA has received the ATW Airline of the Year award multiple times, further solidifying its reputation in the aviation industry.
The airline meticulously focuses on sustainability, being listed as a member of the Dow Jones Sustainability World Index for eight years and the Asia Pacific Index for nine, reflecting its commitment to responsible business practices.
Frequently Asked Questions
1. What is the significance of ANA's partnership with Trip.com?
The partnership expands ANA's ticket distribution from Japan into twelve global markets, enhancing customer access to their flights.
2. What benefits do customers gain from this expansion?
Customers will have access to the same fares, reservation services, and post-booking capabilities that are available on the ANA website, all through Trip.com.
3. What is New Distribution Capability (NDC)?
NDC is a new standard developed by IATA to facilitate the flexible exchange of airline service information, allowing for more personalized travel offerings.
4. How long has ANA received the SKYTRAX 5-Star rating?
ANA has received the 5-Star rating from SKYTRAX every year since 2013, making it the only Japanese airline to achieve this status for twelve consecutive years.
5. How does this partnership impact the overall travel experience?
This partnership aims to enhance customer experience through seamless bookings and comprehensive post-booking services, ensuring a smoother travel experience.
