American Water Enhances Payment Flexibility for Customers
American Water, the largest regulated water and wastewater company in the United States, is committed to making billing more convenient for its customers. With a focus on flexibility, American Water has introduced a suite of payment options available through its online portal, MyWater, in addition to in-person payments at various retail locations.
Cheryl Norton, EVP and Chief Operating Officer of American Water, emphasized the company's dedication: "We recognize that some customers may face financial challenges, and we encourage them to explore the variety of payment assistance programs available to help them manage their utility bill payments effectively." This initiative is designed to ensure that every customer can access the essential services they need without undue financial stress.
New Payment Options Available
The range of payment options has expanded significantly, making it easier for customers to settle their utility bills. Here are the available methods:
- Online Payments
- NEW: Customers can now pay bills through Apple Pay, Google Pay, Venmo, and PayPal via MyWater. Users can opt for a one-time payment or set up Auto Pay, although a transaction fee may apply in select states.
- Auto Pay: This feature helps customers save time and ensure timely payments by automatically deducting the billed amount every month. Enroll at MyWater.
- For those without a MyWater account, payment can still be made directly on the website. Customers need their account number to proceed.
- By Mail
- Bill payments can also be mailed by submitting a check or money order with the payment stub but no cash, staples, or paper clips, as per company policy.
- In-Person Payments
- NEW: Customers can visit authorized payment locations and use their bill's unique barcode for hassle-free checkout, available at retailers like Walmart and CVS.
- Payment via MoneyGram and FirsTech remains available for further convenience.
- By Phone
- American Water provides a 24/7 phone service where customers can pay their bills by calling and providing their account details, thanks to a dedicated support team.
In situations of financial hardship, American Water has established customer assistance programs designed specifically to support those in need. Customers can find more details about eligibility and enrollment through the company's website.
Community Support Initiatives
The American Water Charitable Foundation plays a vital role in community support, recently launching the Keep Communities Flowing® Fund. This initiative offers utility payment assistance to eligible households. The fund has already distributed substantial grants to non-profit organizations that will administer these resources effectively.
This innovative pilot program, one of the first of its kind, aims to streamline assistance processes for families facing financial difficulties, allowing them to select utility providers that suit their needs—be it water, gas, or electric services.
The pilot's implementation is careful and phased, targeting specific counties initially, with insights gained shaping future programs. Carrie Williams, President of the Foundation, noted, "Through our initiatives, we're dedicated to lowering barriers and providing critical support to families needing utility assistance while creating sustainable solutions for the future."
About American Water
American Water (NYSE: AWK) has a rich history that spans over 130 years, dedicated to serving over 14 million people across 14 states and military installations. The company prides itself on ensuring safe, clean, and reliable water supply and wastewater services, greatly contributing to the health and well-being of communities.
For additional updates and information regarding American Water's services and community initiatives, please visit their official website and engage with them on social media platforms.
Frequently Asked Questions
What new payment options has American Water introduced?
American Water now allows payments via Apple Pay, Google Pay, Venmo, and PayPal, along with traditional methods.
How can customers get assistance if they are facing financial difficulties?
Customers are encouraged to explore American Water's customer assistance programs, which provide various support options tailored for those in need.
Where can I pay my bill in person?
Payments can be made at authorized locations by using the unique barcode on your bill at stores like Walmart and CVS.
What does the Keep Communities Flowing® Fund do?
This fund provides utility payment assistance to eligible households experiencing financial hardship through grants distributed to non-profit organizations.
How can I learn more about American Water's services?
Visit American Water's website for comprehensive information about services, billing options, and community programs offered to customers.
