American Liberty Hospitality's Strategic Expansion
The recent collaboration between American Liberty Hospitality (ALH) and Shiji marks a significant advancement in the hospitality technology arena. This partnership aims to streamline operational processes and elevate the guest experience, which are critical components in today's competitive market.
Boosting Operational Efficiency with Infrasys POS
By implementing Shiji's Infrasys POS and integrating the Infrasys POS Move, ALH enhances their service delivery across multiple properties. This technology helps unify and improve point-of-sale transactions, which is vital for maintaining high standards of service across diverse outlets.
A New Era for Food & Beverage Services
The shift to a mobile-first approach with Infrasys POS Move allows staff to attend to guest needs more efficiently. Staff can take orders and process payments right at the table or poolside, creating a seamless dining experience. This benefit does not only reduce delays but also improves the overall guest satisfaction.
Adapting to the Market with Flexibility
Ryan King, Senior Vice President of Shiji Americas, highlighted how this innovative setup enables staff to adapt and flex with guest demands. The Infrasys system offers the stability of a traditional POS while embracing the agility needed for modern hospitality operations. This balance is crucial for ALH's mission of delivering exceptional guest service.
Expanding the ALH Portfolio
With seven properties now utilizing Shiji's technology, ALH continues to grow and expand its reach. The properties featuring the Infrasys system include DoubleTree Galveston Beach and Hilton Houston Westchase. This expansion is designed to significantly improve guest service and operational consistency.
Benefits Observed Post-Implementation
Operations have reported improvements in speed of service and coordination among staff. The flexibility of deploying mobile technology has reduced bottlenecks traditionally experienced in service operations, allowing transactions to be completed almost instantaneously at guest contact points.
Embracing Future Technology Trends
As a family-owned company, ALH places a strong emphasis on creating memorable experiences for guests. They understand that leveraging technology not only enhances operational efficiency but also plays a vital role in guest satisfaction—a priority for front-line hospitality businesses.
With a focus on partnerships that foster innovation, ALH is ensuring its place as a leader in the hospitality sector, evolving continually with the changing landscape. Their proactive approach to technology integration speaks to their commitment to both guests and employees.
Frequently Asked Questions
What technology has American Liberty Hospitality implemented?
American Liberty Hospitality has implemented Shiji's Infrasys POS and Infrasys POS Move across multiple properties for improved operational efficiency.
How will the new technology improve guest experiences?
The new technology allows staff to provide faster service by taking orders and processing payments remotely, enhancing overall guest satisfaction.
Which properties are now using this technology?
Properties like DoubleTree Galveston Beach and Hilton Houston Westchase are utilizing the Infrasys system for better service management.
Who is supporting American Liberty Hospitality in this venture?
Shiji Group, a leader in hospitality technology, is partnering with American Liberty Hospitality to implement these solutions.
What are the key benefits observed with this technology?
The key benefits include reduced service bottlenecks, increased transaction speed, improved coordination, and enhanced guest experiences.
