Innovative iPad Pilot Program by AltaPointe Health
AltaPointe Health has taken a remarkable step in refining how behavioral health crises are managed. In collaboration with MyCare Technologies, local police, and fire-rescue services, they have launched a new pilot program that focuses on reducing non-emergency 911 calls. This initiative is aimed specifically at improving the accessibility of mental healthcare for individuals experiencing crises.
Empowering Individuals with Technology
The program utilizes iPads that have been previously employed by Mobile police officers to directly connect individuals who face behavioral health challenges with clinicians from AltaPointe. By placing these devices into the hands of frequent callers, known for their reliance on 911 for non-medical emergencies, the initiative is set to provide 24/7 access to vital mental health support.
Objective of the Pilot Program
The pilot specifically targets the top 50 individuals identified as high utilizers of emergency medical services. These individuals often find themselves in situations requiring multiple hospital visits per year for issues that could be resolved through appropriate mental health intervention.
Community Impact Highlighted
Barriers to accessing mental health services often manifest as crises requiring emergency responses, and this approach aims to alleviate such pressing demands. Mobile Fire-Rescue Interim Chief, Barry Glisson, discussed the strain these repeated calls have on existing public safety resources, noting that repeated transports of the same individuals create not only a burden for emergency services but also detract from resources available to assist other community members in need.
The Financial Perspective
The financial implications of untreated mental health crises are substantial. Last year, the cost incurred by the city for transporting just 70 patients to hospitals over 10 times was over $1 million. In the current year, similar expenses for 40 patients have already approached $565,000, with scant insurance reimbursement. This only underscores the urgency of establishing a more effective approach to crisis response.
Facilitating Immediate Support
The MyCare iPads come equipped with a specialized app that links users directly with AltaPointe clinicians or peer specialists for real-time video consultations. This mechanism allows individuals to receive urgent emotional support or be directed to the AltaPointe Crisis Center for additional resources.
Understanding the Crisis
Dr. Cindy Gipson, the Director of Crisis and Justice-Involved Services at AltaPointe, emphasizes that many mental health crises stem from fundamental needs, such as lack of food or shelter. For individuals facing daily struggles and cognitive challenges, these circumstances represent a true emergency that can be effectively addressed through timely mental health intervention.
A Sustainable Initiative
The six-month pilot program is fully supported by MyCare Technologies and imposes no financial burden on taxpayers. Throughout this period, AltaPointe and community partners will diligently analyze the results to assess its effectiveness in diminishing call volumes, emergency transports, and related costs.
Long-Term Goals of the Program
Dr. Gipson is optimistic that the initiative may lead to a sustainable, cost-efficient solution for taxpayers, while serving as a crucial lifeline for those in distress. The ultimate objective is to ensure individuals receive the precise support they need at the critical time when they require it most.
About AltaPointe Health
AltaPointe Health is a comprehensive healthcare system dedicated to delivering both behavioral and primary care services. Each year, the organization provides over 1 million services to approximately 45,000 patients across Alabama. As a national leader in behavioral health for more than six decades, AltaPointe has successfully broadened its service offerings since 2018 to include primary care. With a holistic approach to patient health, it also operates Accordia Health, a Federally Qualified Health Center with multiple clinic sites. Additionally, AltaPointe encompasses two psychiatric hospitals for children and adults, a Behavioral Health Crisis Center, and 22 outpatient behavioral healthcare facilities. Their devoted team, comprising 28 physicians and 16 extenders, delivers medical care throughout the network and contributes to the education of future healthcare professionals at the University of South Alabama, College of Medicine-Department of Psychiatry.
Frequently Asked Questions
What is the aim of AltaPointe Health's iPad pilot program?
The program aims to reduce non-emergency 911 calls by providing immediate access to behavioral healthcare for individuals in crisis.
Who is involved in the pilot program?
AltaPointe Health has partnered with MyCare Technologies, the Mobile Police Department, and Mobile Fire-Rescue to implement this initiative.
How many individuals does the pilot program target?
The program focuses on the top 50 frequent callers who utilize emergency services for non-medical needs.
What are the expected benefits of the pilot program?
The expected benefits include lowering emergency transports, reducing associated costs, and providing timely mental health support.
Is the program funded by taxpayer money?
No, the pilot program is completely funded by MyCare Technologies at no cost to taxpayers.
