Alan Rihm Joins Pontem Tech Partners as Strategic Advisor
Pontem Tech Partners welcomes Alan Rihm as its new Strategic Advisor. A seasoned entrepreneur and operator, Rihm has an impressive track record. He previously led CoreDial, achieving over $45M in recurring revenue, completing two acquisitions, and culminating in a successful sale to a private equity-backed firm. Currently, he heads Fall Forward, a venture studio focusing on supporting AI-driven SaaS infrastructure companies.
Driving Transformation in Customer Experience
Rihm is set to leverage his extensive experience to bolster Pontem's mission—transforming how organizations approach cloud contact centers and customer experience (CX). He is fully aware of the challenges businesses face today and aims to help close gaps between strategy, technology, and performance within customer experience.
"Pontem is addressing a recurring issue in many organizations: investing in cutting-edge technology without realizing its full potential," Rihm stated. "The company has created a model that resonates with leaders in CX, IT, and operations, allowing for tangible business outcomes. I am excited to work with Pontem’s team to ensure profitable scaling.”
Pontem's Unique Approach to Business Challenges
Pontem focuses on delivering comprehensive solutions for cloud contact center and customer experience modernization, going beyond mere implementation. Their mission is to tackle the prevailing disconnect between organizational strategy and operational execution, catalyzing real business transformations.
Many organizations are already investing in solutions, but misalignment often hampers progress. By collaborating closely with business and IT leaders, Pontem ensures that teams can communicate effectively and that investment in customer experience translates to measurable results.
Aligning Goals and Expectations
Pontem's method emphasizes turning alignment into actionable steps that foster growth. This approach results in quicker decision-making, enhanced adoption of technology, and a holistic enhancement of customer retention and revenue outcomes.
What Pontem Offers
Pontem's partnership with enterprise leaders spans across the entire transformation lifecycle, ensuring collaborative efforts rather than siloed actions. Their offerings are tailored to convert every investment made in customer experience into improved performance.
Assessment & Advisory
The company begins with clarity, assessing CX and IT environments, aligning stakeholders, and creating a roadmap that ties technology investments directly to desired business outcomes.
Strategic Sourcing
Pontem takes a vendor-neutral approach to evaluate solutions for CCaaS, AI, and WEM, effectively translating business needs into actionable requirements and facilitating confident decision-making.
Implementation & Change Management
Post-contract, Pontem remains engaged, driving user adoption, training, and ensuring teams are supported throughout their transformation journey.
Long-Term Optimization
As a committed partner over time, Pontem supports clients in performance monitoring, vendor management, and continuous optimization to ensure sustained success.
Pontem distinguishes itself not merely as a service platform or a consultant; rather, it is a tech-enabled advisory partner dedicated to accountability and encouraging iterative growth through seamless collaboration.
Success Metrics and Future Outlook
The company has recorded significant traction and growth, highlighting their operational success:
- Over 35 multi-year enterprise engagements
- More than $1M in contracted recurring revenue
- A remarkable 100% customer retention rate
- Currently raising $5M at a $25M post-money valuation to accelerate growth
With Alan Rihm’s appointment, Pontem expands its roster of operators and investors who possess deep insights into enterprise transformation and how to scale a reliable services model.
“Alan embodies the vision we strive for: a business ethos rooted in customer focus and outcome orientation,” noted Katie Scott, co-founder and CEO. “His insights are instrumental in guiding our purposeful scaling efforts.”
About Pontem Tech Partners
Pontem Tech Partners is a tech-enabled advisory and managed services partner committed to empowering enterprises in modernizing their customer experience infrastructure. Through strategic alignment between business and IT teams, effective change management, and extensive engagement across the transformation journey, Pontem guarantees that technology investments yield enduring adoption, optimized performance, and tangible business value.
Frequently Asked Questions
Who is Alan Rihm?
Alan Rihm is a seasoned entrepreneur and operator, formerly with CoreDial, now serving as a Strategic Advisor at Pontem Tech Partners.
What does Pontem Tech Partners do?
Pontem specializes in advisory and managed services for enterprise cloud contact centers and customer experience transformation.
Why is Rihm's appointment significant?
His expertise in scaling recurring-revenue businesses positions Pontem for accelerated growth and success in the CX landscape.
What are Pontem's core services?
Pontem offers assessment and advisory, strategic sourcing, implementation, and ongoing optimization support to ensure effective transformations.
What recent achievements does Pontem have?
Pontem has over 35 multi-year engagements, $1M in recurring revenue, and 100% customer retention, positioning itself as a leading partner in the industry.
