AHEAD Enhances IT Asset Management with New Integration

AHEAD's Innovative Integration for IT Asset Management

AHEAD, a leading name in digital infrastructure solutions, announced a significant advancement in IT asset management with its new integration of the Hatch Asset and ServiceNow's Configuration Management Database (CMDB). This integration embodies a vital solution for enterprises grappling with visibility gaps in their IT asset lifecycle management. By bridging the information divide, AHEAD aims to optimize asset visibility, ensuring that organizations can manage their IT resources with greater efficiency.

The Challenge of IT Asset Visibility

Many enterprises, particularly those operating across multiple locations, face a pervasive issue of IT asset visibility. This challenge refers to the difficulty in tracking assets—knowing what is deployed, where it is, and when it is due for renewal or replacement. The failure to address these visibility gaps can lead to inefficient use of resources, resulting in lost capital from overlooked equipment or software renewals.

Enhanced Lifecycle Management

The integration of Hatch with ServiceNow aims to address these visibility issues comprehensively. It provides a detailed view of all IT assets, categorized by location, which significantly enhances the information typically provided by a standard CMDB. This increased visibility helps organizations avoid the pitfalls of mismanaged assets, enabling them to track their equipment thoroughly from procurement to deployment and beyond.

Real-Time Asset Insights

With this integration, IT professionals gain real-time insight into their asset inventory, giving them detailed information such as serial numbers, license keys, and software versions. Such insights are crucial in preventing unnecessary over-ordering and in facilitating strategic planning for both inventory management and capacity compliance. The establishment of automated data capture into ServiceNow allows companies to maintain accurate and timely information throughout the asset's lifecycle.

Streamlined Procurement Processes

IT teams often encounter delays in receiving updates regarding ordered assets, relying on procurement teams or delivery notifications. AHEAD's solution enables these teams to monitor their orders closely, providing a clear timeline for delivery and enabling effective resource allocation. With integrated visibility into new orders and current purchase status, organizations can manage their assets proactively, particularly valuable for complex distributed environments.

Improved Contract Management Capabilities

Managing contracts and renewals through multiple vendors can quickly become overwhelming, especially at an enterprise level. With the automated data exchange between Hatch and ServiceNow, organizations can streamline their contract management process. This integration helps eliminate retired assets from renewal calculations, thus preventing unnecessary expenditures while also offering insights into assets nearing the end of their life cycle.

AHEAD's Commitment to Excellence

AHEAD continues to establish itself as an elite partner with ServiceNow, recognized not only for its technical capabilities but also for its customer satisfaction, reflected in their commendable 4.63 CSAT score. With ongoing expansion in its practice, AHEAD focuses on delivering end-to-end ServiceNow solutions tailored to enhance the operational efficiencies of its clients.

Leveraging Expertise and Innovation

The company boasts a strong track record of over 1,100 successful ServiceNow projects, showcasing its commitment to helping organizations optimize their ServiceNow environments through expert implementation and management services. With a dedicated team of over 250 certified professionals, AHEAD is well-equipped to support various enterprise needs as they navigate today’s digital landscape.

Frequently Asked Questions

What is the Hatch integration with ServiceNow?

The Hatch integration enhances IT asset visibility and lifecycle management by allowing for seamless data exchange between AHEAD's proprietary solutions and ServiceNow's CMDB.

How does this integration improve asset visibility?

It provides detailed tracking of assets by location, enabling organizations to see where each asset is deployed and when it is due for renewal, reducing inefficiencies.

What benefits does AHEAD's solution offer enterprises?

Enterprises benefit from improved asset management, streamlined procurement processes, and enhanced contract management capabilities, leading to better financial performance.

How has AHEAD positioned itself in the ServiceNow landscape?

AHEAD is recognized as an elite ServiceNow partner, known for its technical expertise and customer satisfaction, managing over 1,100 projects in this space.

Where can businesses access the Hatch integration?

The Hatch integration is available on the ServiceNow Store, providing organizations with the tools needed for better IT asset management.

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