Agero and Hagerty Expand Roadside Support for Enthusiasts
Hagerty, a brand many car lovers trust, has renewed its multi-year partnership with Agero, a leader in digital driver assistance. The goal is simple and specific: elevate roadside support for Hagerty’s more than 770,500 U.S. members. These drivers don’t just own cars—they care for them. Agero understands that, and the renewed agreement is built around that care.
What the Renewal Means for Members
By integrating Agero’s technology, Hagerty can deliver faster, more tailored help—especially for rare and exotic vehicles where details matter. The need is real: about 90% of Hagerty members who request roadside assistance end up needing a tow. Demand also climbs in the summer when members take longer drives and chase open roads. Matching that seasonal surge with reliable, well-timed support is core to the partnership.
Technology That Fits How Enthusiasts Drive
The collaboration gives Hagerty a comprehensive roadside assistance toolkit powered by Agero’s platform. The focus is on interactions that are efficient yet personal, tuned to the needs of drivers managing high-value cars. With Agero’s data-driven capabilities, members get timely help, support across a wide range of vehicle types, and services designed with driver safety in mind. It’s responsiveness with a light touch—and the right touch—when something goes wrong.
Showing Up When It Matters
Henry Stroup, Vice President of Client Success at Agero, underscores how this partnership shows up in the real world—like at the Pebble Beach Tour d’Elegance. It’s an annual gathering that celebrates beloved cars and the people who keep them on the road. When the unexpected happens, Agero is there to support participants and protect the vehicles they treasure. As Stroup notes, the Tour is a highlight for many, a moment where care and preparation make the difference.
Key Features Members Can Count On
Agero’s services cover the immediate need for roadside help while also making the experience clear and easy from start to finish. Notable capabilities include:
- Dynamic Service Provider Dispatching: The most suitable service provider is matched and dispatched to each incident, improving speed and reliability.
- Transparent, Digital Experiences: Members can request help in multiple ways, including through Hagerty’s mobile app, with updates via text, calls, and live tracking to follow along.
- Extensive Data Insights: Lessons from millions of roadside events inform continuous improvements to the experience for Hagerty drivers.
About Agero and Hagerty
Both companies share a commitment to preserving the joy of driving while adapting to how vehicle ownership is changing. Agero specializes in modern, digital-first assistance that turns traditional roadside support into streamlined, tech-enabled service. Hagerty continues to champion automotive passion with specialty insurance, market insights, and a community anchored by the Hagerty Drivers Club.
In short, this renewed partnership is about making every drive smoother and more enjoyable. Hagerty members get support they can trust, right when they need it, from two organizations focused on helping enthusiasts stay on the road—and love every mile.
Frequently Asked Questions
Why did Hagerty renew its partnership with Agero?
To strengthen roadside support for its enthusiast members with technology-driven, timely, and tailored assistance—especially for rare and high-value vehicles.
What makes Agero’s technology a good fit for Hagerty drivers?
It delivers personalized service, faster matching and dispatch of the right provider, and clear digital updates—backed by data insights from millions of roadside events.
When do Hagerty members most often need help?
Towing is the most common need—around 90% of requests—and volumes rise in the summer as members take more trips and spend more time on the road.
How is quality maintained during roadside events?
Agero’s platform matches incidents with suitable providers, offers live tracking and clear communication, and uses data to refine the process over time.
Beyond roadside help, what does Hagerty offer its community?
Hagerty supports enthusiasts with specialty vehicle insurance, market insights, and an engaged community through the Hagerty Drivers Club.
