Aflac Incorporated Responds to a Cybersecurity Incident
Recently, Aflac Incorporated (NYSE: AFL) identified suspicious activity within its network, prompting immediate action to safeguard data integrity. The incident, which emerged on June 12, 2025, involved sophisticated techniques typically associated with cybercrime campaigns targeting the insurance sector. Thankfully, Aflac's robust cyber incident response protocols successfully mitigated the intrusion swiftly, allowing business operations to continue seamlessly without any interruptions from ransomware.
Aflac remains committed to serving its customers during this critical time, ensuring that policies can still be underwritten, claims processed, and services provided as usual. The priority is transparency and customer support throughout this process.
The Nature of the Attack
The preliminary investigation indicates that social engineering tactics were employed by the unauthorized party to penetrate Aflac’s network security. While the investigation is ongoing, it has been confirmed that the compromised files contain sensitive information, including health details, claims data, and social security numbers linked to customers and employees. As such, Aflac is actively reviewing potentially affected files as part of its thorough investigation.
Customer Support Initiatives
In response to this incident, Aflac has initiated several customer support measures aimed at assisting those potentially impacted. Every individual who contacts Aflac’s dedicated support line will receive complimentary credit monitoring, identity theft protection, and Medical Shield coverage for a duration of 24 months. This effort underlines Aflac's commitment to customer safety and satisfaction during the aftermath of this cyber event.
Contact Information for Support
Aflac's call center is prepared to assist customers starting June 20, 2025, at 8:00 a.m. Eastern Time. The center will operate Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time, and on Saturdays from 9:00 a.m. to 5:30 p.m., excluding major U.S. holidays. Customers can reach out to Aflac at 1-855-361-0305 for any inquiries or support.
Commitment to Transparency
As the investigation continues, Aflac is dedicated to providing ongoing updates to stakeholders. The company deeply regrets the occurrence of the cyber incident and is committed to learning from this experience to better protect customer data in the future. A proactive approach is key to ensuring that similar incidents are dealt with efficiently.
About Aflac Incorporated
Aflac Incorporated (NYSE: AFL), a prominent Fortune 500 entity, has delivered financial protection to millions for nearly seventy years through its subsidiaries in the U.S. and Japan. In the U.S., Aflac has established itself as the foremost provider of supplemental health insurance products, while Aflac Life Insurance Japan leads in offering cancer and medical insurance in terms of active policies. The company has consistently demonstrated its dedication to clients and ethical practices, having been featured among the World's Most Ethical Companies for 19 consecutive years and recognized as one of Fortune’s Most Admired Companies for 24 years. Aflac also became a signatory of the Principles for Responsible Investment in 2021 and has maintained a presence in the Dow Jones Sustainability North America Index for eleven years. For additional information on Aflac's products and services, visit aflac.com or aflac.com/español.
Frequently Asked Questions
What incident occurred at Aflac Incorporated?
Aflac identified suspicious activity on its network, which was part of a broader cyber attack affecting the insurance industry.
What measures is Aflac taking to assist its customers?
Aflac offers free credit monitoring, identity theft protection, and Medical Shield coverage for two years to affected individuals.
How can customers reach Aflac for support?
Customers can contact Aflac at 1-855-361-0305 for assistance starting June 20, 2025.
What information was potentially compromised during the cyber incident?
Potentially impacted information includes health data, claims information, and social security numbers related to customers and employees.
Is Aflac's business operations affected by the attack?
No, Aflac confirmed that its operations continue without disruption and no ransomware impacted their systems.
