Adorama Recognized Among Top Customer Service Providers
NEW YORK / January 13, 2026 – Adorama has proudly secured a position in Newsweek's prestigious list of America’s Best Customer Service for 2026. This accolade, which is a collaboration with Statista, highlights the organizations that excel in customer service excellence.
Understanding the Award and Its Importance
The annual America’s Best Customer Service awards recognize the top 730 companies across a wide array of categories. These awards stem from an extensive independent survey involving participants who have either purchased or sought information about products and services in recent years. Over 200,000 evaluations contributed to drawing the list, showcasing the breadth of customer experiences available in both retail and service sectors.
How the Rankings Were Determined
The comprehensive survey spanned 166 categories, focusing on various aspects of customer experience in traditional retail, e-commerce, and service-related experiences. To be included in this distinguished list emphasizes Adorama's unwavering commitment to putting customers first.
Core Metrics for Evaluation
The rankings were assessed based on several critical metrics that included Likelihood of Recommendation, Quality of Communication, and Professional Competence, among others. Adorama’s inclusion signifies its exceptional ability to not only meet but surpass customer expectations.
Adorama’s Commitment to Customer Satisfaction
Yoav Shargil, the Chief Marketing Officer of Adorama, expressed pride in the company’s recognition: “It is an honor to be listed among America’s Best Customer Service companies for 2026. This recognition underscores our continuous effort to equip creators with the tools and support necessary to realize their artistic visions. Our entire team’s passion and dedication play a crucial role in this achievement, and we remain committed to offering innovative and personalized services to every customer.”
A Brief Overview of Adorama
Founded over 50 years ago, Adorama stands as a leading retailer in photography, video, audio, drones, and computer equipment. Originally launched with a flagship store in New York City, Adorama has expanded significantly to include several successful online platforms including Adorama, SunnySports, Scuba.com, and Printique. Not merely a camera retailer, Adorama collaborates with creators throughout their creative journeys, providing a diverse range of products including new and used equipment, rentals, and educational resources.
Partnership with Statista
Statista partners with various media outlets to publish extensive industry rankings and provide valuable data insights. The organization serves as a vital resource for market analysis, compiling relevant statistics and consumer studies that contribute to the overall understanding of industry trends.
Frequently Asked Questions
What is the America's Best Customer Service award?
This award recognizes companies that excel in providing exceptional customer service based on comprehensive surveys and evaluations.
How many companies were evaluated for this award?
Over 200,000 evaluations were collected, involving 730 companies across 166 categories to create the rankings.
What criteria were used to determine the rankings?
Criteria included Likelihood of Recommendation, Quality of Communication, Range of Services, and Customer Focus, among others.
Who is Yoav Shargil?
Yoav Shargil is the Chief Marketing Officer of Adorama, recognized for leading the company's commitment to innovation and customer service.
What services does Adorama offer?
Adorama provides a wide range of services including photography and video equipment sales, rentals, educational resources, and professional services to assist creators.
