Across America Insurance Services Claims Champion Recognition
Across America Insurance Services has made headlines recently by being awarded the prestigious Claims Champion of the Year during the Excellence in Insurance conference. This accolade, celebrated during a prominent industry event, recognizes outstanding achievements within property and casualty insurance sectors. The conference aims to highlight various innovations and success stories, leading to a more efficient and responsive insurance landscape.
Innovative Approach to Insurance Challenges
Founded in 2015, Across America specializes in wholesale insurance brokerage, particularly catering to the commercial trucking and transportation industry. Over the years, this dynamic company has faced significant challenges associated with claims management, including high loss ratios and rising attorney costs. Despite these hurdles, Across America developed innovative solutions to enhance their claims operations and improve overall performance.
Bringing Claims Operations In-House
With a determined approach to address these industry challenges, Across America took the strategic step of bringing its claims operations in-house. Leveraging Insurity’s MGA platform, the company completely restructured its claims processes from the ground up. This transformation involved meticulous data capture and analysis, automation of workflows, and the establishment of well-defined, consistent operational processes. Such a comprehensive reengineering effort allows for greater visibility and control over claims management, ultimately enhancing the effectiveness of their business strategies.
Remarkable Results Driven by Data
As a result of implementing these strategic transformations, Across America Insurance Services has seen impressive operational efficiencies and significant cost savings. Within the first month of executing their refined procedures, the company achieved an incredible improvement in bodily injury claim closure rates and reduced attorney expenses per claim by a staggering 92%. Additionally, they managed to decrease average incurred costs for claims by 70%, setting a benchmark for excellence in the industry.
Focus on Client Satisfaction
These remarkable changes not only foster operational efficiency but also resulted in elevated financial outcomes and increased satisfaction among policyholders. The organization’s CEO, Harish Kapur, expressed pride in their accomplishments, attributing much of their success to the effective implementation of Insurity’s platform, enabling them to optimize claims processes.
The Power of Innovation in Claims Management
Insurity’s platform plays a crucial role in the transformation journey of Across America Insurance Services. Insights driven by data have empowered the organization to streamline workflows and enhance customer interactions. As Chris Lafond, CEO, noted, the commitment to innovation and operational excellence has set a distinguished example for other organizations within the insurance realm.
Final Remarks on Excellence in the Insurance Industry
Across America Insurance Services’ recognition as Claims Champion of the Year highlights a significant milestone in their journey toward excellence in claims management. Their unwavering commitment to innovation and efficiency showcases the evolving landscape of the insurance industry, and the role that technology plays in shaping its future. The journey of this forward-thinking company not only serves as inspiration for others but also reinforces the vital importance of adaptability and innovation in navigating the complexities of the insurance market.
Frequently Asked Questions
What is the Claims Champion of the Year award?
The Claims Champion of the Year award recognizes organizations that exhibit significant achievements in claims management, demonstrating innovation and excellence.
When was Across America Insurance Services founded?
Across America Insurance Services was founded in 2015, focusing on the commercial trucking and transportation insurance market.
How has Across America enhanced its claims processes?
The company brought their claims operations in-house and utilized Insurity’s MGA platform to redesign their processes, focusing on data capture, workflow automation, and efficiency.
What improvements did the organization observe after changes?
After implementing changes, Across America reported a 92% reduction in attorney expenses per claim and a 70% decrease in average incurred costs for claims.
Why is Insurity significant to Across America's success?
Insurity's platform provided the necessary tools for Across America to streamline operations, capture critical data, and improve overall claims management efficiency, driving their success as a leading provider in the industry.
