Ace Hardware Celebrates the Opening of Its Retail Support Center
Ace Hardware, the world’s leading hardware cooperative, has proudly inaugurated its new Retail Support Center (RSC). This state-of-the-art facility spans over 1.5 million square feet, making it a monumental investment in supporting Ace's independent retailers. The grand ceremony marked a significant achievement in Ace's commitment to growth and operational excellence.
Significance of the New Facility
Located in the heart of the continental U.S. near major transportation hubs, this RSC aims to develop a more efficient logistics and supply chain network, enhancing delivery capabilities to thousands of locally owned Ace stores. John Venhuizen, President and CEO of Ace Hardware, described the center as "a symbol of what hard work, purpose, and servant-hearted teamwork can accomplish." This reflects Ace's mission to ensure that local stores can serve their communities effectively and uphold the company's renowned legacy of customer service.
Location and Advantages
The strategic location of the new facility provides immediate access to key highways and air freight networks, which is critical for quick and reliable product delivery. Being situated adjacent to the Kansas City International Airport only adds to the logistical benefits, ultimately allowing Ace to better serve its retail partners across the central United States.
Job Creation and Community Impact
Expected to create over 350 new jobs, the RSC will significantly enhance the local economy and community. During its construction, the project had previously supported around 100 jobs, demonstrating Ace's commitment to community involvement and economic support.
Innovative Supply Chain Solutions
The new retail support center integrates advanced automation technologies, reinforcing Ace's aim for operational efficiency and minimal environmental impact. This facility joins a robust network of distribution centers designed specifically for Ace's unique independent retail model, ensuring that all locations benefit from the latest operational advancements.
A Recognition of Excellence
In acknowledgment of its innovative approach and architectural excellence, the Ace Hardware RSC received the prestigious 2025 Kansas City Business Journal Capstone Award, signifying its status as a leader in the industrial sector.
Commitment to Retailers and Customers
The grand opening of Ace's RSC signifies a crucial step in the company's dedication to enhancing service and support for its retailers. This center is not just a building, but a pivotal resource that strengthens the bond between Ace and its network of independent operators who make up over 5,000 stores across the U.S.
About Ace Hardware
Ace Hardware is the largest hardware cooperative worldwide, serving more than 8,700 independently owned stores globally. The company is focused on delivering quality products and services to its retailers, including Ace Hardware, Emery Jensen Distribution, and various independent retailers. With headquarters in Oak Brook, Illinois, Ace is a well-known community partner, having established itself as the go-to location for helpful service since 1924.
Frequently Asked Questions
What is the purpose of the new Retail Support Center?
The new Retail Support Center aims to enhance Ace Hardware's logistics and supply chain efficiency, supporting its network of independent retailers.
Where is the new Retail Support Center located?
The center is strategically located near the Kansas City International Airport, providing access to major transportation networks.
What impact will the center have on local employment?
The Retail Support Center is expected to generate over 350 new jobs in the local community.
How does the new facility enhance operational efficiency?
The facility incorporates advanced automation technology and efficient systems to streamline operations and reduce environmental impacts.
What recognition has the Retail Support Center received?
The RSC was awarded the 2025 Kansas City Business Journal Capstone Award for its innovative design and impact.
