8x8 and Descope Join Forces to Transform Customer Experiences

8x8 Partners with Descope for Enhanced Customer Experiences

CAMPBELL, Calif. – 8x8, Inc. (NASDAQ: EGHT), known for its integrated Platform for Customer Experience (CX), has announced a strategic partnership with Descope. This collaboration is set to enhance the way organizations manage customer identities and access through Descope's intuitive platform.

Improving Customer Journeys with Seamless Integration

The partnership marks a significant evolution in customer experience by integrating Descope’s drag-and-drop customer identity and access management (CIAM) platform with 8x8's CPaaS APIs. With this integration, organizations can easily customize their user journeys, creating unique experiences that resonate with their customers through the use of visual workflows.

Redefining Authentication Processes

This collaboration aims to deliver a secure and frictionless authentication process. Businesses can now deploy a variety of modern login strategies including social logins, passkeys, one-time passwords (OTPs), and magic links. These options not only enhance user experience but also provide heightened security compared to traditional password-based systems.

Driving Efficiency and Reducing Costs

Descope has reported that organizations leveraging its platform have successfully reduced support tickets related to authentication issues by a staggering 50%. Moreover, by avoiding the need to build in-house authentication solutions, organizations can achieve cost savings that are 30-40 times less than traditional methods.

Top Priorities for Modern Businesses

Stephen Hamill, General Manager of CPaaS at 8x8, emphasized the importance of securing user authentication and authorization without compromising customer experience. He stated, “Our partnership with Descope enhances operational efficiency and supports business growth while ensuring every interaction remains secure.”

AI-Driven Communication Solutions

8x8’s solutions are at the forefront of business communications, integrating AI across the customer experience landscape. This seamless communication technology streamlines interactions and equips organizations to make informed decisions, ultimately leading to improved customer satisfaction and business impact.

Exploring the Partnership Further

For those interested in learning more about this partnership, 8x8 provides valuable resources that highlight the benefits of the integrated business solutions with Descope. They encourage organizations to explore this innovation to stay ahead in customer engagement.

About 8x8, Inc.

8x8, Inc. (NASDAQ: EGHT) specializes in connecting individuals through its comprehensive platform designed for Customer Experience. This platform combines Contact Center solutions, Unified Communications, and CPaaS APIs to enhance operational efficiency and facilitate collaboration.

Frequently Asked Questions

What is the focus of the partnership between 8x8 and Descope?

The partnership focuses on enhancing customer identity and access management, integrating Descope's CIAM platform with 8x8's communication solutions.

How does this integration improve customer experience?

It enables organizations to customize user journeys and implement modern authentication processes that enhance both security and user experience.

What cost benefits does Descope offer?

Organizations using Descope have reported up to a 50% reduction in support tickets and substantial cost savings by eliminating the need for in-house authentication systems.

How does AI play a role in 8x8's solutions?

AI is integrated throughout the 8x8 platform to enable personalized customer journeys and provide insights for smarter decision-making.

Where can I learn more about the 8x8 and Descope partnership?

More information can be found on 8x8's official website and through their service pages highlighting the partnership benefits.

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