360 Broadband Partners with Actifai for Enhanced Growth
360 Broadband has made a significant stride in achieving its growth ambitions by partnering with Actifai, an innovative company recognized for its AI-powered solutions tailored for broadband service providers. This collaboration is set to revolutionize the way 360 Broadband engages its customers, especially in the realms of inbound and online sales.
Boosting Sales with Advanced AI Solutions
Actifai's offerings include the Actifai Engage and Actifai Digital products, both designed to optimize sales processes for broadband providers. By utilizing these state-of-the-art tools, 360 Broadband aims to not only increase subscriber numbers but also enhance the overall customer experience.
Empowering Customer Service Representatives
The Actifai Engage solution equips customer service representatives (CSRs) with a structured call flow and an intuitive point-of-sale system. This technology enables CSRs to provide personalized recommendations based on real-time data, making the sales process more efficient and tailored toward customer needs.
Enhancing Online Self-Service Options
Increasingly, consumers are seeking online solutions for their needs. Actifai Digital offers a modern and seamless website sign-up experience. This self-service functionality includes AI-driven purchasing recommendations, which are essential for boosting sales of additional services such as managed WiFi, security systems, and phone services.
360 Broadband's Commitment to Community Growth
The merger that formed 360 Broadband came into effect in 2023, amalgamating the strengths of 360 Communications and 903 Broadband. The newly formed entity now services nearly 16,000 subscribers spanning 30 counties. Its ambitious drive seeks to expand further by connecting up to 50,000 homes and businesses, with a particular focus on enhancing fiber connectivity across underserved regions.
Revolutionizing the Broadband Experience
Drew Beverage, the Chief Operating Officer at 360 Broadband, expressed enthusiasm about the partnership, stating that the integration of Actifai’s technology is a crucial step towards meeting the demands of their growing customer base. The focus on improving sales strategies aligns closely with 360 Broadband's goal to offer high-quality, reliable broadband services to marginalized communities.
Likewise, Joel Silverman, Chief Customer Officer at Actifai, highlighted their commitment to supporting 360 Broadband’s initiatives. The scalable solutions provided by Actifai are crafted to ensure that the partnership not only meets but exceeds growth targets, thus significantly impacting the broadband experience for customers.
Anticipated Launch and Future Prospects
The partnership’s anticipated implementation is expected by early 2025, bringing with it a suite of innovations, including the integration of Actifai with Sonar Software, the Business Support System (BSS) and Operational Support System (OSS) provider for 360 Broadband. This integration represents a strategic move to create a seamless technology landscape for improved service delivery.
About 360 Broadband
Established in Durant, Oklahoma, 360 Broadband prioritizes delivering quality broadband services to rural communities in the surrounding areas. With a variety of service plans available, the company caters to both residential and business segments, emphasizing integrity, teamwork, and excellent customer service. Their mission resonates deeply within their operational practices, as they aim to perform ethically and effectively while expanding their reach.
About Actifai
Actifai is a pioneering AI software company, catering specifically to the needs of broadband and communication service providers across North America. The revolutionary solutions offered by Actifai have proven effective, with clients reporting substantial improvements in key performance indicators such as average revenue per user and subscriber retention. Actifai's commitment to empowering ISPs with technology solutions underscores their vision of enhancing the overall broadband experience.
Frequently Asked Questions
1. What is the purpose of the partnership between 360 Broadband and Actifai?
The partnership aims to enhance 360 Broadband’s sales processes and improve customer experience through AI-powered solutions.
2. What are the key products introduced by Actifai?
Actifai Engage and Actifai Digital are the key products designed to optimize inbound and online sales for broadband providers.
3. How does Actifai Engage benefit customer service representatives?
It equips CSRs with a guided call flow and real-time data-driven recommendations to enhance customer interactions.
4. When is the expected launch of the new partnership initiatives?
The initiatives are anticipated to launch in early 2025, aiming for effective integration into existing systems.
5. Where does 360 Broadband operate?
360 Broadband operates primarily in rural areas, focusing on delivering high-quality broadband to underserved communities in its region.
