Verizon Offers Relief for Hurricane Helene Affected Customers
Verizon's Commitment to Hurricane Helene Relief
In response to the devastation caused by Hurricane Helene, Verizon has announced significant support for affected communities. The company will waive all domestic call, text, and data usage fees for its postpaid and prepaid customers in specific areas of Florida and Georgia from September 26 to October 5. This initiative is aimed at providing much-needed relief during this challenging time, allowing customers to remain connected to their loved ones as they navigate the aftermath of the storm.
Details of the Waiver
The waiver will apply to all domestic call, text, and data usage for postpaid consumer and small business customers, as well as Verizon Prepaid customers. This means that users will not incur any charges for their usage during this period. Additionally, prepaid customers using Straight Talk, Tracfone, and other associated brands will receive an extension on their service end dates until October 5. This ensures that all customers can access vital communication services without worrying about added financial stress.
Supporting Communities
Verizon’s proactive approach showcases its dedication to customers, especially when disaster strikes. The company recognizes the immense challenges faced by communities in Florida and Georgia. As a gesture of support, Atlantic South Market President, Leigh Anne Lanier, emphasized that this initiative aims to provide comfort and reassurance during these troubling times.
Preparedness and Network Reliability
Verizon has been preparing for severe weather events like Hurricane Helene. With a network infrastructure designed for resilience, Verizon ensures steady connectivity under extreme circumstances. The company has conducted comprehensive checks of its systems and guarantees that backup resources, including batteries and generators, are fully operational. This level of preparedness is crucial in maintaining service across the affected regions when commercial power may be lost.
Counties Affected by the Waiver
Customers in many counties across Florida and Georgia will benefit from this waiver. In Florida, the affected counties include Alachua, Citrus, and Gadsden, among others. In Georgia, the support extends to counties such as Atkinson, Coffee, and Thomas. This comprehensive list ensures a wide reach, helping those who need it most.
Automatic Credits
Customers will not need to take any action to receive this support. Any overages for those whose billing cycles have already concluded will be credited back automatically. This seamless process is designed to alleviate the burden on customers during this time of need.
About Verizon Communications Inc.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) stands out as one of the leading providers of technology and communications services globally. Formed in 2000 and headquartered in New York City, Verizon generated impressive revenues of $134.0 billion in 2023. The company excels in delivering data, video, and voice services, meeting the demands for mobility, reliable connectivity, and security.
Connecting with the Media
For media inquiries, Verizon's Online Media Center provides news releases and resources for journalists. The company maintains an active media presence to keep stakeholders informed about their initiatives and community support.
Frequently Asked Questions
What is Verizon's support for Hurricane Helene affected customers?
Verizon is waiving domestic call, text, and data charges for customers in impacted areas from September 26 to October 5.
Which customers are eligible for the waiver?
The waiver applies to postpaid consumer, small business customers, and Verizon Prepaid customers in specified counties.
Do customers need to take any action to benefit from this support?
No action is needed; any overages will be automatically credited back to customers.
How is Verizon preparing for Hurricane Helene?
Verizon has strengthened its network infrastructure and ensured backup systems are ready to maintain service during severe weather.
Where can I find more information about Verizon's services?
Visit verizon.com/news and other media resources for the latest updates from Verizon.
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