Verint Honors 2024 Engage Global Customer Award Recipients
Verint Celebrates the Bright Stars of Customer Experience
During the fascinating ENGAGE 2024 conference, Verint (NASDAQ: VRNT), widely recognized as The CX Automation Company™, proudly celebrated its Global Customer Awards, honoring exceptional customers driving innovation in customer experience (CX) automation.
A Celebration of Achievements
These awards spotlight organizations leveraging Verint’s comprehensive suite of solutions to achieve outstanding AI business results. This year's winners showcased their prowess in improving the customer experience, a testament to their impactful use of Verint technologies. The award categories included Customer Engagement Champion, Driving Success with Digital Engagement, Elevating Experience, Innovating with AI & Bots, and Powering CX Automation.
Notable Judges for the Awards
This year, renowned experts Sheila McGee-Smith, a celebrated analyst, and Derek Top, a well-respected research director, were invited to evaluate candidates for these esteemed awards. Their expertise was crucial in identifying those individuals and teams excelling in the application of Verint solutions.
Recognizing Exceptional Talent
“It's a privilege to honor these standout individuals and organizations,” remarked McGee-Smith. These honorees exemplify how effectively using Verint’s Open Platform can significantly raise customer satisfaction while simultaneously empowering their teams. They demonstrate that embracing digital solutions like AI is pivotal in today’s contact center landscape,” she added.
Top echoed this sentiment, stating, “In a year marked by substantial AI advancements, these awards truly highlight the relentless dedication of organizations committed to delivering extraordinary customer experiences.”
2024 Award Winners
Customer Engagement Champion
- PLATINUM: Pfizer Connect, Pfizer
- GOLD: Mattias Liljeberg, Louisiana Blue
Driving Success with Digital Engagement
- PLATINUM: Eric Bigelow, Qualfon
- GOLD: Alex Nassi, SugarCRM
Elevating Experience
- PLATINUM: Angie McConnell, PREMIER Bankcard
- GOLD: Daniela Siani Paschoal, Claro Brasil
Innovating with AI & Bots
- PLATINUM: Customer Experience Business Analyst, Leading Financial Services Technology Provider
- GOLD: Customer Service Team, Bradesco Seguros
Powering CX Automation
- PLATINUM: Kerry S. Adams, U.S. Bancorp
- GOLD: Prasanna Chand, Wayfair
Verint’s global vice president, Corporate Marketing Jasen Williams congratulated the winners, stating, “Such accomplishments reflect a high standard of industry excellence achieved through their dedication to enhancing the customer experience through effective AI integration.”
For more information about the upcoming Engage 2024 and to explore the innovations presented at the event, interested individuals are encouraged to visit the official Verint webpage.
About Verint
Verint (NASDAQ: VRNT) is a frontrunner in the field of customer experience automation. With over 80 of the Fortune 100 companies as customers, Verint’s Open Platform, powered by AI capabilities, facilitates significant business outcomes across various enterprises.
Certified™ by Great Place To Work™, Verint is helping some of the world's most recognizable brands elevate their customer experience initiatives. For more information and insights, visit Verint.com.
Frequently Asked Questions
What are the Verint Engage Global Customer Awards?
The awards celebrate organizations harnessing Verint solutions to excel in customer experience automation.
Who were the evaluators for this year’s awards?
Sheila McGee-Smith and Derek Top evaluated the finalists and chose the award winners.
In which categories were the awards given?
Awards were provided in categories such as Customer Engagement Champion and Innovating with AI & Bots.
What is the significance of these awards?
The awards highlight exceptional advancements and success in customer experience automation.
How can I learn more about Verint and its solutions?
For detailed information on Verint's offerings, visit their official website.
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