ROI CX Solutions Strengthens Footprint with Active TeleSource
ROI CX Solutions Expands Its Offerings Through Acquisition
ROI CX Solutions, a renowned provider of comprehensive, customer-centered services, has successfully acquired Active TeleSource, Inc. This strategic move aims to broaden its customer experience capabilities, particularly within the utilities sector.
About Active TeleSource
Founded in 1997, Active TeleSource specializes in delivering exceptional customer experience solutions, specifically in the electric, gas, and water utility sectors. The company offers a range of tailored services, including regulated utility customer support, demand response services, energy efficiency assistance, and support for low-income home energy assistance programs.
Significance of the Acquisition
Rob Schow, CEO of ROI CX Solutions, expressed his enthusiasm about this acquisition. He stated, "Active TeleSource is a leader in the stable and attractive utilities market that is presently experiencing positive growth trends. This acquisition is set to accelerate ROI's expansion in the utilities landscape, allowing us to deliver high-quality domestic customer experience services in this critical sector."
Leaders at Active TeleSource Express Optimism
The co-founders of Active TeleSource, Gary Clark and Goran Samojlovski, have shared their excitement about joining forces with ROI. They noted, "This partnership presents a tremendous opportunity for our employees, providing more career advancement chances and expanding our service offerings to our valued clients. We believe that ROI's commitment to excellence aligns perfectly with our mission, making them an ideal ally as we enhance our contributions to the utility industry."
Active TeleSource’s Specialized Services
Active TeleSource is dedicated to delivering professional outsourced solutions. Their expertise includes customer care, technical support, and customer retention programs specifically designed for regulated industries. The company operates with a hybrid workforce model ensuring flexibility and efficiency, which includes adherence to Pipeline and Hazardous Materials Safety Administration (PHMSA) directives.
Connecting with Utility Companies
Additionally, Active TeleSource assists utilities and community action organizations with various functions, including outreach programs, application processing, and appointment scheduling for energy assistance initiatives.
About ROI CX Solutions
Founded in 2008, ROI CX Solutions has established itself as a leader in providing high-touch, omnichannel customer care. They offer customized solutions across several industry verticals, including healthcare, banking, financial services, and insurance. The company assures its partners with PCI, HIPAA, and SOC 2 compliance, setting high standards in the technology-enabled customer experience industry.
Explore More About ROI
For more information on their extensive offerings and commitment to enhancing customer engagements, visit their website.
Frequently Asked Questions
What does the acquisition of Active TeleSource mean for ROI CX Solutions?
The acquisition allows ROI CX Solutions to enhance its customer experience capabilities in the utilities sector, broadening their service offerings.
Who are the founders of Active TeleSource?
Active TeleSource was co-founded by Gary Clark and Goran Samojlovski, who are excited about the partnership with ROI.
What kind of services does Active TeleSource provide?
Active TeleSource provides customer care and technical support, particularly focused on regulated industries within the utility sector.
When was Active TeleSource founded?
Active TeleSource was established in 1997 and has built a robust portfolio of services over the years.
What industries does ROI CX Solutions serve?
ROI CX Solutions serves various industries, including healthcare, banking, financial services, insurance, and government, among others.
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