ITECS: Celebrating 23 Years of Innovation in IT Services
ITECS: A Legacy of Excellence in Managed IT Services
Founded in 2002, ITECS Outsourcing, LLC is celebrating its remarkable journey of 23 years as a leader in technology solutions for small and mid-sized businesses across the North Texas area.
From Humble Beginnings to Industry Leader
Brian Desmot started ITECS as a one-person operation, pioneering the idea of managed IT services long before the term became common. Recognizing a shift in the industry, he left his fast-track career at a major firm to create his own path. With a thirst for knowledge, he self-taught web development and marketing skills, launching ITECS with a vision of providing exceptional IT support.
Early Development of ITECS
Initially offering both residential and business support, ITECS quickly pivoted solely to serving companies. Desmot earned his Novell Certified Engineer (CNE) credential, which allowed ITECS to cater to enterprise networks consisting of Windows NT and Novell systems, setting the stage for future growth.
Pioneering the Cloud and Cybersecurity Solutions
As cloud computing gained traction, ITECS established its first colocation facility well ahead of its competitors, providing secure hosting for client servers and offsite backups. This foresight led to the formation of a dedicated cybersecurity division as well, as Desmot recognized the growing importance of security within the tech landscape.
Expertise Through Experience
Desmot strongly believes that mastering each discipline is crucial to delivering value. This belief has been central to ITECS's growth, enabling them to offer enterprise-level services to businesses that often couldn't access such expertise otherwise.
The Diverse Clientele and Services Offered
ITECS now serves a diverse array of clients, ranging in size from 40 to 400 employees, across various sectors including healthcare, legal, financial services, and manufacturing. Moreover, the company provides enhanced IT support with collaborative partnerships, serving notable enterprises such as OpenText and Pizza Hut.
Expanding Horizons with AI Consulting
Recently, ITECS launched its fourth key vertical — AI Consulting and DevOps — complementing its existing Managed IT Services, Managed Cybersecurity, and Cloud Hosting. This addition reflects the company’s commitment to staying at the forefront of technological advancements.
A Reputation Built on Trust and Excellence
Recognized as one of the top Managed Service Providers (MSPs) in Dallas, ITECS boasts an impressive 95% client retention rate. Many businesses have relied on ITECS for over a decade, a true testament to the firm’s dedication and effective services.
Navigating the Future of Technology
Looking ahead, ITECS is poised to help clients harness the power of artificial intelligence while addressing the accompanying security and governance challenges. This includes integrating AI-driven automation into daily operations and guiding firms in selecting impactful technologies that yield real returns on investment.
Adapting to Evolving Needs
As the tech environment continues to evolve, ITECS remains committed to adapting its offerings to meet the growing challenges posed by sophisticated cybersecurity threats and changing workforce expectations. The company has successfully navigated various technological transformations since its inception in 2002.
About ITECS Outsourcing, LLC
ITECS is a managed IT services provider based in the Dallas-Fort Worth area, renowned for delivering strategic IT support and solutions since 2002. With four pillars of service, including Managed IT Services, Managed Cybersecurity, Cloud Hosting, and AI Consulting & DevOps, ITECS is dedicated to facilitating operational excellence through innovation in technology.
Contact Information
For more information, reach out to Brian Desmot, CIO/CISO at ITECS Outsourcing, LLC, 214-444-7884.
Frequently Asked Questions
What services does ITECS offer?
ITECS provides Managed IT Services, Cybersecurity, Cloud Hosting, and AI Consulting & DevOps to support various business needs.
How long has ITECS been in operation?
ITECS has been operating for 23 years, delivering exceptional IT solutions to its clients.
What is ITECS’s client retention rate?
ITECS maintains an impressive 95% client retention rate, showcasing its commitment to customer satisfaction.
What sectors does ITECS serve?
ITECS serves clients from diverse sectors, including healthcare, legal, financial services, and manufacturing.
How does ITECS incorporate AI into its services?
ITECS has recently added AI Consulting and DevOps as a service vertical, helping clients navigate AI integration in their operations.
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