Fathom Achieves Unprecedented Customer Satisfaction in Coding
Fathom's Exceptional Recognition in Coding Automation
In a remarkable achievement within the healthcare technology sector, Fathom has reached an outstanding 100% customer satisfaction rating, alongside a validation of its automation rates exceeding 90%. This noteworthy accomplishment was highlighted in a recent KLAS Research report that underscores Fathom's significant impact on the medical coding landscape.
Customer Insights on Fathom's Performance
KLAS, a well-respected organization in healthcare analysis, conducted extensive interviews with Fathom's clientele, which included a diverse range of providers across various specialties and electronic health record (EHR) systems. The outcomes were unanimous—Fathom was recognized for delivering superior performance in medical coding, achieving automation rates beyond 90% while maintaining exceptional coding accuracy that meets or exceeds traditional methods.
Expert Testimonials from Healthcare Providers
"Based on our recent interactions with Fathom users, every single participant expressed peak satisfaction regarding the performance of this solution. They noted that the automation rates and coding accuracy far surpassed their initial expectations," stated Mac Boyter, the Research Director for Revenue Cycle Solutions at KLAS Research. This highlights a growing necessity for autonomous coding solutions that maintain high accuracy levels, especially during times when the healthcare industry is facing workforce shortages in medical coding.
Transforming Healthcare Operations with AI
Fathom's AI coding platform is designed to assist health systems, physician groups, and other healthcare organizations in overcoming persistent workforce challenges. The technology provides a range of benefits, including lowered operational costs, enhanced accuracy in coding, minimized claims denials, better revenue capture, and improved cash flow. KLAS's findings indicated that nearly every customer reported immediate and positive results following the implementation of Fathom's technology.
Fathom's Superior AI Technology in Action
One healthcare VP shared their experience on why they chose Fathom, emphasizing, "We opted for Fathom because it delivered the best productivity for our concerns regarding coding accuracy. After exploring other vendors, it was clear that Fathom possessed extensive experience within the primary care domain, which many competitors lacked. Moreover, we found their approach to E/M coding to be far more precise, especially given its inherently subjective nature compared to other coding areas. This aspect set Fathom apart from its competitors."
Commitment to Customer Success
The report revealed that Fathom's customers value a strong partnership and continuous collaboration. Users praised the customer success and integration teams for being exceptional and deeply committed to both the success of Fathom's product and the needs of their customers.
Andrew Lockhart, CEO of Fathom, expressed pride in the company's accomplishments, stating, "When we embarked on Fathom, our goal was to automate 50% of coding tasks—a target we presumed ambitious. Yet now, we're astonished to learn that our clients report over 90% automation across numerous specialties at high accuracy levels. This truly speaks volumes about both our clients' vision and our team's unwavering dedication to deliver outstanding solutions."
Looking to the Future: Fathom's Vision
Looking ahead, 100% of respondents in the KLAS report highlighted their intention to integrate Fathom into their long-term strategies. Each customer indicated they would consider purchasing Fathom's technology again and were eager to recommend it to their peers within the industry.
Fathom is slated to have a significant presence at the upcoming KLAS Research Revenue Cycle Summit, where company executives, including CEO Andrew Lockhart, will actively engage with leaders from health systems and physician groups to discuss the latest innovations in automation for revenue cycle management. Additionally, Fathom will showcase its advancements during Becker's 9th Annual Health IT + Digital Health + RCM Meeting and the 12th Annual CEO + CFO Roundtable, emphasizing their ongoing commitment to transformation within healthcare.
Frequently Asked Questions
What is Fathom's customer satisfaction rating?
Fathom has achieved a 100% customer satisfaction rating, reflecting the positive feedback from its users.
How does Fathom's technology benefit healthcare providers?
Fathom's AI platform offers reduced costs, increased coding accuracy, and improved cash flow, helping providers enhance their operational efficiency.
What validation did Fathom receive regarding its automation rates?
Fathom's automation rates were validated by KLAS, confirming that they exceed 90% across various medical specialties.
What recent developments can we expect from Fathom?
Fathom plans to participate in multiple industry events, where they will showcase their advances in automation within revenue cycle management.
How does Fathom differ from its competitors?
Fathom has proven to provide a higher level of accuracy in E/M coding and has extensive experience in the primary care sector, which differentiates it from many other providers.
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