Epicenter Strengthens AI Initiatives with New Chief Strategy Officer
Epicenter Enhances AI Capabilities with Strategic Hire
Epicenter, a tech-driven customer experience management firm, is making significant strides in digital transformation and artificial intelligence by appointing a seasoned professional as its new Chief Strategy Officer. Babita Tomar joins the team to spearhead the integration of AI in enhancing call center operations as well as the business process outsourcing needs of Epicenter's diverse clientele.
Babita Tomar's Impressive Background
With an impressive two-decade career, Ms. Tomar has been instrumental in assisting renowned financial institutions and technology companies in harnessing analytics to improve their operational efficiencies. Her expertise lies in her proven track record of enhancing customer experiences, as she has worked with major players, including Wells Fargo and Amazon Web Services.
Significance of Babita's Addition
Given her strong background in deploying analytics teams and driving organizational transformation, she represents a valuable asset to Epicenter. Rajesh Thankappan, the CEO of Epicenter, emphasized the significance of this appointment, noting, "We are fortunate to add such an experienced officer to our team, which has always been focused on leveraging technology. Babita will steer our strategic use of AI and machine learning technologies for maximum impact throughout the organization."
Strategic Initiatives Driven by AI
In her new role, Ms. Tomar will oversee projects aimed at identifying and consolidating data to facilitate the deployment of machine learning and advanced data analytics. The ultimate objective is to enhance user experiences when interacting with call center agents. This focus on AI technologies will ensure that Epicenter continues to maintain its competitive edge within the technology sector.
Excitement for Innovative Challenges
Expressing her enthusiasm about the challenges ahead, Ms. Tomar stated, "I’m thrilled to take on new responsibilities that will directly influence both our consumers and enterprise customers who trust us as an integral part of their operations. My extensive experience with applying technology in financial and tech environments will be invaluable as we tackle new hurdles in the BPO landscape."
Epicenter's Commitment to Innovation
Epicenter is known for its global partnerships in business transformation. Drawing from over twenty years of industry expertise, the company is committed to driving innovation and operational excellence. By specializing in advanced technology solutions and data-driven strategies, Epicenter optimizes processes, ensures cost efficiency, and enhances revenue streams.
The organization’s focus on customer-centric and human-centric design principles allows it to achieve transformative outcomes for Global Fortune 500 companies in various sectors. This commitment to improving service quality continues to solidify Epicenter's position as a leader in the industry.
About Epicenter
As a pioneer in business transformation, Epicenter leverages its extensive expertise to provide innovative solutions tailored to the modern technological landscape. The firm excels in deploying forward-thinking strategies that not only streamline operational processes but also significantly enhance overall customer satisfaction.
For more information about Epicenter and its initiatives, visit www.epicenter.tech.
Frequently Asked Questions
1. What role has Babita Tomar taken at Epicenter?
Babita Tomar has been appointed as the Chief Strategy Officer to lead AI initiatives within the company.
2. What is Epicenter's focus in its digital transformation efforts?
Epicenter aims to enhance customer experiences using AI technologies in their call center operations and overall business processes.
3. How has Babita Tomar contributed to the tech industry?
With two decades of experience, Babita has helped major firms like Wells Fargo and Amazon deploy analytics to improve operations and customer outcomes.
4. What is Epicenter's approach towards customer service?
Epicenter emphasizes a customer-centric and human-centric design to deliver transformative outcomes for its clients.
5. Where can I find more information about Epicenter?
More details can be found on their official website at www.epicenter.tech.
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