Enhancing Pediatric Care: Arkansas Children’s Teams Up with Press Ganey

Arkansas Children’s Hospitals Collaborate with Press Ganey for Enhanced Care

In a significant move aimed at improving the healthcare experience for young patients and their families, Arkansas Children's has partnered with Press Ganey, a leader in healthcare performance solutions. This partnership is set to begin on January 1, 2025, with a strong focus on enhancing patient care within all Arkansas Children's facilities.

Utilizing Technology to Enhance Patient Experience

Press Ganey will implement its patient experience and provider star-rating solutions to monitor real-time feedback from families. This initiative aims to uncover areas for improvement and provide families with comprehensive information about their healthcare providers, ensuring that they are well-informed and empowered during their care journey.

Key Benefits of the Partnership

Dr. Jamie Wiggins, Executive Vice President and COO of Arkansas Children's, expressed the organization's belief that every interaction with patients can significantly impact their healthcare journey. By leveraging Press Ganey's industry-leading benchmarks and expertise, Arkansas Children's is poised to gain valuable insights that will drive continuous improvement in compassionate care delivery.

Advanced Analytics for Informed Decisions

This collaboration will also incorporate AI-powered text analytics to analyze feedback from post-visit surveys and online reviews. Such data-driven insights will enable a deeper understanding of patient and family perspectives, leading to more informed decisions regarding care enhancements.

Creating a Caring Healthcare Environment

According to Wiggins, Arkansas Children's is dedicated to ensuring every child receives outstanding care. This partnership represents a critical step toward amplifying the voices of patients and their families, ensuring they feel respected and valued at every interaction throughout their healthcare experience.

About Arkansas Children's Healthcare System

Arkansas Children's is the state’s exclusive healthcare system focused on caring for children. The system encompasses two pediatric hospitals, a research institute, a USDA nutrition center, and extensive educational programs. Its flagship facility, Arkansas Children's Hospital (ACH), operates the state’s only Level I pediatric trauma center and is recognized nationally for its excellence in multiple pediatric specialties, as ranked by U.S. News & World Report.

A Commitment to Excellence in Pediatric Care

Patrick T. Ryan, CEO of Press Ganey, highlighted that families rely on Arkansas Children's to deliver the best quality healthcare for their children. He emphasized that this partnership is a testament to Arkansas Children's commitment to listening to families and adapting to their needs, thereby innovating to create an exceptional pediatric healthcare experience.

Furthermore, Arkansas Children's Northwest (ACNW), the region’s first pediatric hospital, also offers various specialized services. With a dedication to innovative care and a robust support system from the community, Arkansas Children's aims to maintain its promise of unprecedented child health.

About Press Ganey's Role

Across the healthcare landscape, Press Ganey is recognized for its expertise in enhancing patient and workforce experiences. With a client base exceeding 41,000 healthcare organizations globally and a strong presence among U.S. health plans, the company utilizes its HX platform to provide actionable insights that promote patient-centered care.

Looking Ahead: The Future of Pediatric Care

The collaboration between Arkansas Children's and Press Ganey marks a pivotal development in the realm of pediatric healthcare. By focusing on feedback loops and patient engagement, both organizations aim to foster an environment that prioritizes children's health and well-being. Together, they are committed to setting new standards in the delivery of pediatric services, ensuring that every child receives comprehensive and compassionate care.

Frequently Asked Questions

What is the focus of the partnership between Arkansas Children's and Press Ganey?

The partnership aims to enhance the patient and family experience by leveraging real-time feedback and analytics to improve care delivery.

When will the partnership officially begin?

The partnership is set to officially commence on January 1, 2025.

How does Press Ganey support Arkansas Children’s?

Press Ganey provides patient experience solutions, including star-rating systems and AI-powered text analytics, to better understand patient feedback.

What are some specialized services offered by Arkansas Children's?

Arkansas Children's provides a comprehensive range of pediatric services, including trauma care, neonatal intensive care, and various surgical programs.

Why is this partnership important for pediatric care?

This collaboration is crucial as it ensures children's voices are heard, leading to improved care experiences, outcomes, and overall satisfaction for families.

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