Duke Energy Ready for Hurricane Helene: Power Restoration Efforts
Duke Energy Addresses Power Restoration Amid Hurricane Helene
As Hurricane Helene approaches, Duke Energy has mobilized its teams to tackle power outages as conditions permit. With a daunting task ahead, nearly 42,000 customers have had their power restored so far, yet the threat looms large as Helene continues its northern trajectory.
Preparation for the Storm's Impact
Duke Energy is taking proactive measures in anticipation of the storm's path. With about 8,000 crews on standby, they have established seven strategic staging locations to provide timely assistance across the area. These sites include:
Key Staging Areas
- Brooksville-Tampa Bay Regional Airport
- Jefferson County Greyhound Track
- Perry-Foley Airport
- St. Pete College – Tarpon Springs
- Suwannee Valley Farmers Market
- The Villages
- Tropicana Field
Safety First During Restoration
Todd Fountain, Duke Energy Storm Director, emphasizes the significance of safety. "We have already restored power while conditions have allowed us to do so. However, we have not seen the worst of this storm yet. We anticipate landfall will bring the most significant damage to our infrastructure in the Panhandle and Big Bend area that will likely cause extended outage durations," he stated. Customers are urged to prioritize their safety as they navigate through the storm's impacts.
Accessing Power Restoration Support
As Helene is expected to strike as a major hurricane, Duke Energy emphasizes the need for customers to brace for potentially lengthy power outages, especially in severely affected regions. To report outages, customers can text OUT to 57801 or reach out at 800.228.8485. Online reporting is also available through their mobile app.
Challenges of Post-Storm Recovery
The process of restoring power following severe weather is often fraught with challenges, particularly due to high winds and flooding that can hinder access. Duke Energy's line technicians must adhere to safety protocols, which prevent them from conducting elevated work in bad weather. However, as conditions improve and winds are manageable, teams will promptly assess damages and begin repairs, working tirelessly to restore power as safely and quickly as possible.
Ongoing Communication with Customers
Duke Energy remains committed to keeping their customers informed throughout the restoration process. Regular updates will be disseminated via emails, texts, phone calls, and social media channels, ensuring that customers have the latest information on restoration progress and safety tips.
About Duke Energy Florida
Duke Energy Florida operates as a subsidiary of Duke Energy. With 12,300 megawatts of energy capacity, the company provides electricity to approximately 2 million customers throughout Florida, covering a 13,000-square-mile service area. Duke Energy plays a pivotal role in powering the state while prioritizing sustainable energy solutions.
About Duke Energy
As a prominent energy holding company, Duke Energy (NYSE: DUK) serves around 8.4 million customers across multiple states, including North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. With 54,800 megawatts of energy capacity and natural gas utilities serving 1.7 million customers, the company combines reliability with a focus on a cleaner energy transition.
Looking Towards a Greener Future
Duke Energy is dedicated to achieving an ambitious clean energy transformation. The company aims for net-zero methane emissions in its natural gas sector by 2030 and plans to reach net-zero carbon emissions from its electricity generation by 2050. This includes significant investments in modernizing the electric grid, enhancing energy storage, and expanding renewable sources.
Frequently Asked Questions
What steps is Duke Energy taking during Hurricane Helene?
Duke Energy has mobilized thousands of crews and established strategic staging locations to address potential power outages and provide efficient restoration efforts.
How can customers report power outages?
Customers may text OUT to 57801, call 800.228.8485, or report outages via the mobile app to ensure they receive timely assistance.
What safety measures are in place for restoration crews?
Duke Energy prioritizes safety, ensuring technicians do not work on elevated equipment during high winds and returning to restoration efforts when it is safe to do so.
What is Duke Energy's plan for the future?
The company is focusing on a clean energy transition, aiming for net-zero emissions by 2030 and 2050 as they invest in renewable sources and grid improvements.
How can customers stay updated on power restoration efforts?
Duke Energy will provide regular updates through email, text, phone calls, and social media, keeping customers informed throughout the restoration process.
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