Duke Energy Prepares for Tropical Storm Helene Impact
Duke Energy Mobilizes for Tropical Storm Helene
Duke Energy is gearing up for the impending arrival of Tropical Storm Helene, which is anticipated to affect the Carolinas with heavy rainfall and strong winds. With their dedicated teams in place, the company is urging customers to prepare for potential power outages that may occur as a result of the storm's impact.
Preparedness Measures for Customers
"Helene is expected to bring significant weather challenges to the western areas of the Carolinas," noted Jason Hollifield, the storm director at Duke Energy. The company has coordinated efforts to ensure that over 10,000 personnel—including lineworkers, tree trimmers, and damage assessors—are ready to assist when it is safe to do so.
Tips to Help You Stay Safe
As the storm approaches, customers should take the initiative to prepare effectively. Duke Energy encourages individuals and families to create or update their emergency supply kits. It is vital to include essential items such as medications, sufficient water, nonperishable food, and other essential supplies that may become difficult to obtain post-storm.
Staying Informed and Connected
Being informed is crucial during severe weather events. Customers should maintain a portable radio or a weather radio handy to receive continuous weather updates and alerts from local officials. Powering up cellphones and electronic devices beforehand is equally important, ensuring that communication lines remain open for any critical updates during the storm.
Efforts to Enhance Electrical Infrastructure
Duke Energy is continuously working to reinforce its power grid across the Carolinas, making it more resilient to extreme weather events like Tropical Storm Helene. Their ongoing improvement projects include the upgrade of infrastructure to enhance reliability and construction of underground power lines in susceptible areas.
Recent advancements like smart self-healing technology have significantly mitigated outages. This innovative approach has demonstrated its effectiveness; for instance, during Tropical Storm Debby, it helped prevent nearly 100,000 outages, amounting to approximately 360,000 hours of downtime.
The Company’s Vision for the Future
Duke Energy serves more than 4.5 million customers across various states, and their commitment to modernizing and transitioning to cleaner energy sources is quite evident. As part of their ambitious plans, Duke Energy is focusing on a transition to net-zero methane emissions by 2030 and aims for net-zero carbon emissions from electricity generation by 2050.
The company is also investing heavily in renewable energy sources, energy storage, and modernization of the grid to ensure reliability while catering to a growing customer base.
Contact Information
If customers require further information on storm preparedness or need to report outages, they can reach out to Duke Energy’s 24-hour customer service line at 800.559.3853.
Frequently Asked Questions
What should I include in my emergency supply kit?
Your emergency kit should include items such as medications, water, nonperishable foods, flashlights, and batteries to ensure you are well-equipped to face a storm.
How can I stay informed during the storm?
Keep a battery-powered radio or a NOAA weather radio handy to access continuous weather updates. Charge your mobile devices to maintain communication.
What measures are being taken to prevent outages during storms?
Duke Energy is enhancing grid resilience by upgrading infrastructure, burying power lines prone to outages, and implementing smart technologies that quickly restore power.
How can I report a power outage?
You can report power outages via the Duke Energy app, through their website, by texting OUT to 57801, or by calling 800.POWERON (800.769.3766).
What future plans does Duke Energy have for energy transition?
Duke Energy aims to achieve net-zero methane emissions by 2030 and net-zero carbon emissions by 2050 while investing in renewable energy sources and grid modernization.
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