Duke Energy Assesses Impact of Hurricane Helene on Outages
Duke Energy's Ongoing Power Restoration Efforts
Duke Energy Florida is actively working to restore power following substantial disruptions caused by Hurricane Helene. After the storm's landfall, the company deployed approximately 8,000 workers to address the situation. Reports state that nearly 198,000 customers have had their power restored, yet over 402,000 are still facing outages.
Response from Duke Energy Leadership
In a recent statement, Todd Fountain, the storm director for Duke Energy Florida, expressed gratitude for the support and patience of the customers during this challenging time. "Our crews have been relentless, working around the clock to evaluate the significant damage and restore electricity where it is safe to do so," he said. The company is focused on making substantial progress in restoring power, yet emphasized that many tasks remain ahead.
Safety Guidance for Customers
As restoration efforts are underway, Duke Energy encourages customers to adhere to safety measures to protect themselves and their property. Here are some crucial guidelines:
- Avoid approaching downed power lines or areas where lines may be obscured, such as in floodwater or debris.
- If there is visible damage that hinders your power restoration, it is advisable to have a licensed electrician assess and repair the situation.
- Disconnect nonessential electrical equipment that might automatically activate upon power restoration to prevent overloading circuits.
- Generators should be operated exclusively outside, with appliances connected directly to them.
- Never connect your generator directly to the home's breaker fuse box, as this could cause backfeeding on the power lines, posing dangers to utility workers.
- Utility crews may be present in your area, so turn off generators during their repairs to ensure their safety while working on the lines.
How to Report Outages
To report outages, customers can easily text OUT to 57801, or call 800.228.8485. Additionally, reports can be filed online or via the Duke Energy mobile app.
About Duke Energy Florida
Duke Energy Florida stands as a subsidiary of Duke Energy, possessing an impressive energy capacity of 12,300 megawatts. The company supplies electricity to approximately 2 million customers across a vast 13,000-square-mile service area.
Duke Energy (NYSE: DUK) is among America’s leading energy companies, serving around 8.4 million consumers in several states, including North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. It has enhanced its commitment to sustainability and aims for net-zero carbon emissions from electricity generation by 2050. The company remains focused on promoting reliable and affordable energy through investments in cleaner technologies, renewables, and substantial upgrades to its electric grid.
Frequently Asked Questions
What is the current status of power restoration efforts?
As of now, Duke Energy has restored power to nearly 198,000 customers, with more work required to address ongoing outages affecting over 402,000 customers.
How can customers report an outage?
Customers should text OUT to 57801 or call 800.228.8485 to report any outages. They also have the option to report through the Duke Energy mobile app.
What safety precautions should customers take following the storm?
It is critical to stay clear of downed power lines, disconnect nonessential electrical appliances, and operate generators safely, following all recommended guidelines from Duke Energy.
What is Duke Energy's commitment to clean energy?
Duke Energy is dedicated to achieving net-zero carbon emissions by 2050 and is investing in renewable energy, natural gas, and grid improvements to support this goal.
How can I stay updated on power restoration efforts?
The latest information on restoration efforts can be found on Duke Energy's official resources, including their mobile application and customer support channels.
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