ConnX Partners with SEPTA for Enhanced Cloud Communication
ConnX Partners with SEPTA for Cloud Communication Revamp
Multi-year initiative to unify diverse communication platforms into a connected and intuitive experience for both employees and customers.
Transforming Legacy Systems into Modern Solutions
ConnX, a leader in transforming complex voice networks to the cloud, has been awarded a significant contract by the Southeastern Pennsylvania Transportation Authority (SEPTA) to modernize their communications and network infrastructure. The goal is to create a seamless experience that simplifies operations and enhances rider satisfaction.
Current Communications Challenges
SEPTA, the sixth-largest rapid transit authority in the U.S., is currently relying on an outdated network that consists of 6,000 Centrex lines spread across 378 locations. ConnX's innovative approach will consolidate these separate systems using the ConnX Maestro orchestration platform, resulting in a unified service designed to improve both employee productivity and customer experience.
Innovative Solutions for Modern Infrastructure
In response to SEPTA's rigorous requirements for a fully integrated managed communication solution, ConnX will leverage its vast ecosystem of more than a dozen partners. This collaborative effort will provide industry-leading cloud communication services tailored to meet SEPTA's specific needs.
A Comprehensive Cloud Approach
The services offered will include Unified Communications, Contact Center functionalities, and Networking Equipment powered by Cisco. By integrating voice and network security via Zero Trust Network Access (ZTNA), ConnX will ensure reliable and secure connections for transit riders, significantly reducing operational risks.
Additional features such as SIP Trunking, Data Centers, MPLS Internet, and Call Recording will support a robust communication framework for SEPTA. This modern solution will allow the authority to scale effectively as its ridership increases, demonstrating ConnX's commitment to delivering state-of-the-art communication services.
Partnership and Future Innovations
“We are partnering with ConnX and playing a crucial role in the SEPTA Centrex Migration Project,” stated DP Venkatesh, VP and Chief Growth Officer for Cisco Collaboration. This collaboration aims to leverage Unified Communications and Contact Center services through the ConnX platform powered by Webex by Cisco.
ConnX is dedicated to simplifying SEPTA's transition to a cloud environment by providing fully integrated solutions and migration support. Drawing on over 30 years of experience in communications transformations, ConnX plans to adopt an 'integrate to migrate' strategy, reshaping SEPTA's infrastructure into a sophisticated cloud-based communications network.
Enhancing Quality of Life through Connectivity
Indrajit Ghosh, CEO of ConnX, expressed enthusiasm over the partnership stating, “We are privileged to be chosen by SEPTA as a trusted partner for this cloud voice transformation project. The operational efficiencies created by the ConnX Maestro platform will provide SEPTA with AI-driven business insights and passenger feedback analysis.
Working alongside our ecosystem partners, we aspire to exceed expectations in transforming SEPTA’s communications and delivering valuable insights.”
About SEPTA
SEPTA is one of the largest transit systems in the nation, serving an expansive area of 2,200 square miles around Philadelphia and its neighboring counties. The authority offers a variety of transportation options, including bus, trolley, subway, and commuter rail services, ensuring comprehensive mobility solutions for the local community.
About ConnX, Inc.
ConnX is recognized as a trusted partner for enterprises in need of mission-critical networks. With a focus on transitioning legacy systems to the cloud, ConnX enhances operational efficiencies for users. The company’s multi-vendor orchestration platform ensures high reliability and security, making it a vital resource for organizations undergoing digital transformation. For further insights on ConnX's offerings, interested parties can explore more about the company online.
Frequently Asked Questions
What is the main goal of the ConnX and SEPTA partnership?
The partnership aims to modernize SEPTA's communications infrastructure by consolidating various legacy systems into a unified cloud-based solution.
How will ConnX improve SEPTA's operations?
ConnX will enhance SEPTA's operations by providing integrated communication solutions, including Unified Communications and a secure network infrastructure.
What technology will be used in this transformation?
ConnX will utilize Cisco-powered technologies along with advanced security measures like Zero Trust Network Access to create a reliable service environment.
Why is the modernization important for SEPTA?
Modernization will allow SEPTA to improve rider experiences, streamline operations, and scale services as ridership increases, ultimately enhancing service quality.
How can the community benefit from this project?
By improving communication and operational efficiency, this project will enhance the overall transit experience for riders, contributing positively to community connectivity and mobility.
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