ConnectOnCall.com, LLC Addresses Data Security Incident

ConnectOnCall.com, LLC Responds to Security Incident

ConnectOnCall.com, LLC is dedicated to providing healthcare providers with innovative solutions like its product, ConnectOnCall. This product is specifically designed to improve the after-hours call process and facilitate effective communication between healthcare providers and their patients. Unfortunately, recent events have necessitated a thorough review of their security processes following a data security incident affecting personal information.

Investigation Uncovers Access to Personal Data

ConnectOnCall was first alerted to a security issue on May 12, 2024, prompting immediate action to investigate and secure its systems. The initial findings unveiled that from February 16, 2024, through May 12, 2024, an unidentified third party accessed ConnectOnCall’s application, exposing certain communications data between patients and healthcare providers.

Engagement of Cybersecurity Experts

To grasp the full extent of the breach, ConnectOnCall enlisted the expertise of external cybersecurity professionals. Their role was crucial in determining the incident's impact, identifying affected data, and recommending improvements to security measures. The organization took the proactive step of taking the ConnectOnCall product offline to establish a phased restoration plan within a more secure environment.

Nature of Impacted Personal Information

The breach potentially involved sensitive personal information shared in communications, such as names, phone numbers, and possibly medical record numbers, dates of birth, and details regarding health conditions, treatments, or prescriptions. In a limited number of cases, Social Security Numbers were also at risk.

Mitigation and Monitoring Efforts

Though ConnectOnCall has found no evidence of misuse of the affected personal information, the organization urges impacted individuals to monitor their accounts actively. Patients are encouraged to take action and report any form of identity theft or fraud to their respective healthcare plans or financial institutions.

Notification and Support for Affected Individuals

ConnectOnCall understands the importance of clear communication during such incidents. On December 11, 2024, they mailed notification letters to all individuals whose information may have been impacted, provided their healthcare providers had current addresses. These letters contained details about the incident and offered identity protection and credit monitoring services through Kroll, particularly for those whose Social Security numbers were involved.

Contact Information for Further Queries

For individuals seeking further information or assistance regarding this incident, ConnectOnCall encourages them to reach out by calling their toll-free number at (866) 997-4596. Support is available Monday through Friday from 8:00 a.m. to 5:30 p.m. Central Time.

Frequently Asked Questions

What is ConnectOnCall.com, LLC?

ConnectOnCall.com, LLC offers a service that helps healthcare providers improve after-hours communication with patients.

What was the nature of the data security incident?

The incident involved unauthorized access to personal information shared in patient-provider communications via the ConnectOnCall platform.

When did ConnectOnCall become aware of the issue?

ConnectOnCall was informed of the security incident on May 12, 2024.

What kind of personal information was affected?

The affected information potentially included names, phone numbers, medical record numbers, and in some cases, Social Security Numbers.

How can affected individuals get support?

Affected individuals can call ConnectOnCall's support line for assistance and more information about the incident.

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